Guest Experience Lead – Front Desk & Service

St. Regis Hotels & Resorts; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

St. Regis Hotels & Resorts is seeking a non-management Front Desk agent at The Pearl Island, Doha. You will process guest check-ins, verify identities and payments, assign rooms, and issue keys while ensuring accurate guest accounts and rewards information. The role requires balancing daily cash and preparing reports.

You will support management in coaching staff, maintaining professional appearance, and upholding Marriott service standards in a luxury setting.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up accurate guest accounts according to requirements and enter rewards information.
• Balance and prepare daily reports, logs, and contingencies; handle cashier tasks and closes.

Education

High school diploma or GED

Job description

St. Regis Hotels & Resorts is seeking a non-management Front Desk agent at The Pearl Island, Doha. You will process guest check-ins, verify identities and payments, assign rooms, and issue keys while ensuring accurate guest accounts and rewards information. The role requires balancing daily cash and preparing reports.

You will support management in coaching staff, maintaining professional appearance, and upholding Marriott service standards in a luxury setting.