Marine Hostess

Minor Hotels; Doha; On-site; QAR 33,000 - 61,000; Full time

Job summary

Minor Hotels seeks a guest services professional at Banana Island Resort Doha by Anantara to deliver personalised guest experiences. You will greet guests, manage inquiries, and coordinate transfers while maintaining hotel standards and safety practices.

The role emphasizes strong English communication, teamwork, and a proactive approach to guest satisfaction in a luxury resort setting.

Qualifications

• Excellent communication skills in English required.
• Customer focused with strong attention to detail.
• Hospitality background preferred.

Responsibilities

• Provide personal service to guests, adhering to hotel standards and building rapport from arrival.
• Ensure guests are greeted warmly and assisted.
• Handle guest complaints professionally and escalate to supervisor when needed.
• Attend daily front office briefings to align tasks.
• Maintain high morale and a cooperative team atmosphere.
• Punctually report for duty in proper uniform and presentable appearance.
• Greet arriving and departing guests and provide necessary assistance.
• Coordinate with team for smooth transfer arrangements for guests.
• Perform vessel checklists, keep areas tidy, and arrange amenities as required.
• Participate in STCW courses or external training as required.

Skills

Excellent communication skills in Eng

Customer focus & detail orientation

Education

High school graduate or diploma

Job description

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

• Reports to the skipper
• Takes part in all activities delegated by the skipper.
• Takes part in all tasks delegated by the Marine Coordinator.
• Participates in all emergencies and drills.
• Responds to all emergencies and act as per given duties.
• Reports any unsafe activities to skipper.
• Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
• Ensure that all guests are greeted and receive a warm welcome.
• Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
• Ask for supervisor or manager help in serious case.
• Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
• Be updated with the latest administrative, organizational, operational or other changes and news.
• To attend a daily briefing with the front office team to recapitulate the tasks and activities.
• Maintain an atmosphere of high morale and a happy working relationship among the team.
• To report for the duty punctually wearing the uniform and the name tag. Maintain a high standard of personal appearance and adhere to the hotel department appearance standard.
• Meet and greets arrival and departure guests and provide necessary assistance.
• Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
• Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip.
• Coordinate with your team to ensure smooth transfer arrangements for guests
• Perform the checklist as required. Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required.
• Participate in STCW courses or any other external training required by local or company regulations.

Job Location

Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

• Reports to the skipper
• Takes part in all activities delegated by the skipper.
• Takes part in all tasks delegated by the Marine Coordinator.
• Participates in all emergencies and drills.
• Responds to all emergencies and act as per given duties.
• Reports any unsafe activities to skipper.
• Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
• Ensure that all guests are greeted and receive a warm welcome.
• Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
• Ask for supervisor or manager help in serious case.
• Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
• Be updated with the latest administrative, organizational, operational or other changes and news.
• To attend a daily briefing with the front office team to recapitulate the tasks and activities.
• Maintain an atmosphere of high morale and a happy working relationship among the team.
• To report for the duty punctually wearing the uniform and the name tag. Maintain a high standard of personal appearance and adhere to the hotel department appearance standard.
• Meet and greets arrival and departure guests and provide necessary assistance.
• Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
• Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip.
• Coordinate with your team to ensure smooth transfer arrangements for guests
• Perform the checklist as required. Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required.
• Participate in STCW courses or any other external training required by local or company regulations.

Qualifications

• Highschool Graduate or Diploma
• Excellent communication skills in English Language
• Customer focused and attention to detail
• With Hospitality background is preferred