Luxury Spa Director: Strategy, Growth & Guest Experience

Accor; Doha; On-site; QAR 180,000 - 320,000; Full time

Job summary

Accor is seeking a Director of Spa to oversee luxury spa and wellness operations within our hotel portfolio. You will drive strategy, revenue, and guest experience at the highest level, ensuring brand standards and regulatory compliance across all spa facilities.

You will lead a team of professionals, develop partnerships, and implement innovative wellness experiences to reinforce Accor's luxury positioning.

Qualifications

• Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration, or related field.
• Minimum 5–8 years of spa/wellness management experience.
• 2–3+ years in a senior leadership or Director-level role.
• Strong financial acumen and business planning capabilities.
• Excellent leadership, communication and interpersonal skills.
• Knowledge of spa treatments, wellness concepts and industry trends.
• Familiarity with spa management systems and hotel operating systems.

Responsibilities

• Strategic Leadership & Business Development: Develop and implement the overall spa strategy aligned with hotel objectives; set annual plans, budgets, KPIs, and growth initiatives.
• Financial & Revenue Management: Manage budgets, revenues from treatments, memberships, retail, and packages; optimize pricing and promotions.
• Operations Management: Oversee daily spa operations, ensure cleanliness, safety, maintenance, and compliance with health regulations.
• Guest Experience & Service Excellence: Deliver personalized luxury experiences, handle feedback, monitor satisfaction, and build VIP relationships.
• People Management & Leadership: Lead and develop spa management team, recruit, onboard, evaluate performance, and foster engagement.
• Sales & Marketing: Partner with Sales/Marketing to promote services, develop memberships, and run campaigns.

Skills

Leadership

Strategic planning

Financial acumen

Operations management

Guest experience

Team development

Sales & marketing

Regulatory compliance

Education

Bachelor's degree in Spa Management or related

Tools

Spa management software

Job description

Accor is seeking a Director of Spa to oversee luxury spa and wellness operations within our hotel portfolio. You will drive strategy, revenue, and guest experience at the highest level, ensuring brand standards and regulatory compliance across all spa facilities.

You will lead a team of professionals, develop partnerships, and implement innovative wellness experiences to reinforce Accor's luxury positioning.