Luxury Spa Director: Operations & Guest Experience

The Ritz-Carlton; Doha; On-site; QAR 350,000 - 520,000; Full time

Job summary

The Ritz-Carlton Doha seeks a dynamic Spa Division Head to oversee all spa operations, including salon, skin care, fitness and wellness programs. You will coordinate service delivery, reservations, and leadership across management and hourly staff to uphold the brand’s Gold Standards.

You will focus on guest satisfaction, financial performance, and continuous improvement through staff development and cross-functional collaboration with marketing and operations teams.

Qualifications

• Experience managing a spa, guest services or related professional area.
• Proven track record in operations, budgeting and staff leadership.
• Strong collaboration with sales and marketing teams.

Responsibilities

• Direct spa operations, budgets, hours and staff performance.
• Oversee spa sales, promotions and group services coordination.
• Manage payroll and operating expenses to meet budgets.
• Deliver exceptional guest service and empower team members.
• Conduct HR activities including hiring, onboarding and development.

Skills

Spa operations leadership

Budget management

Staff supervision

Guest services experience

Sales & marketing collaboration

Education

2-year degree in Business Administration/Hotel & Restaurant Mgmt

4-year Bachelor's degree in Business Administration/Hotel & Restaurant Mgmt

Job description

The Ritz-Carlton Doha seeks a dynamic Spa Division Head to oversee all spa operations, including salon, skin care, fitness and wellness programs. You will coordinate service delivery, reservations, and leadership across management and hourly staff to uphold the brand’s Gold Standards.

You will focus on guest satisfaction, financial performance, and continuous improvement through staff development and cross-functional collaboration with marketing and operations teams.