Director of Spa

Accor; Doha; On-site; QAR 180,000 - 320,000; Full time

Job summary

Accor is seeking a Director of Spa to oversee luxury spa and wellness operations within our hotel portfolio. You will drive strategy, revenue, and guest experience at the highest level, ensuring brand standards and regulatory compliance across all spa facilities.

You will lead a team of professionals, develop partnerships, and implement innovative wellness experiences to reinforce Accor's luxury positioning.

Qualifications

• Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration, or related field.
• Minimum 5–8 years of spa/wellness management experience.
• 2–3+ years in a senior leadership or Director-level role.
• Strong financial acumen and business planning capabilities.
• Excellent leadership, communication and interpersonal skills.
• Knowledge of spa treatments, wellness concepts and industry trends.
• Familiarity with spa management systems and hotel operating systems.

Responsibilities

• Strategic Leadership & Business Development: Develop and implement the overall spa strategy aligned with hotel objectives; set annual plans, budgets, KPIs, and growth initiatives.
• Financial & Revenue Management: Manage budgets, revenues from treatments, memberships, retail, and packages; optimize pricing and promotions.
• Operations Management: Oversee daily spa operations, ensure cleanliness, safety, maintenance, and compliance with health regulations.
• Guest Experience & Service Excellence: Deliver personalized luxury experiences, handle feedback, monitor satisfaction, and build VIP relationships.
• People Management & Leadership: Lead and develop spa management team, recruit, onboard, evaluate performance, and foster engagement.
• Sales & Marketing: Partner with Sales/Marketing to promote services, develop memberships, and run campaigns.

Skills

Leadership

Strategic planning

Financial acumen

Operations management

Guest experience

Team development

Sales & marketing

Regulatory compliance

Education

Bachelor's degree in Spa Management or related

Tools

Spa management software

Job description

Director of Spa

The Director of Spa is responsible for overseeing the overall operations strategic direction financial performance and guest experience of the hotel s Spa and Wellness facilities The role ensures the delivery of exceptional luxury wellness experiences while maximizing revenue maintaining operational standards developing the team and ensuring compliance with brand standards and regulatory requirements

What you will be doing

Strategic Leadership & Business Development Develop and implement the overall spa strategy in alignment with the hotel s business objectives Establish annual business plans budgets revenue targets and departmental KPIs Identify opportunities to enhance spa services introduce new treatments and develop wellness packages Monitor market trends competitor activities and emerging wellness concepts Drive business growth through partnerships promotions and corporate wellness initiatives

Financial & Revenue Management Manage departmental budgets operating expenses and profitability Monitor revenue streams including treatments memberships retail products and wellness packages Develop pricing strategies and promotional campaigns Analyze financial reports treatment utilization average spend and therapist productivity Identify opportunities to optimize costs without compromising service quality

Operations Management Oversee the daily operations of all spa and wellness facilities Ensure the highest standards of cleanliness hygiene safety and maintenance Establish and maintain operational procedures and service standards Monitor treatment room utilization appointment scheduling and therapist allocation Ensure compliance with health safety and local regulatory requirements

Guest Experience & Service Excellence Ensure personalized and exceptional guest experiences throughout the spa journey Handle guest complaints feedback and service recovery Monitor guest satisfaction scores and implement improvement initiatives Develop exclusive treatments and experiences aligned with the hotel s luxury positioning Maintain strong relationships with VIP guests and spa members

People Management & Leadership Lead coach and develop the spa management team and colleagues Oversee recruitment selection onboarding and retention of spa personnel Establish performance objectives and conduct regular performance evaluations Identify training and development needs including technical and service-related competencies Develop succession plans and identify high-potential colleagues Promote employee engagement teamwork and a positive working environment

Sales & Marketing Collaborate with Sales and Marketing teams to promote spa services Develop membership programs and loyalty initiatives Build relationships with external wellness partners and corporate clients Oversee spa promotions social media campaigns and marketing activities Drive cross-selling and upselling opportunities

Compliance & Brand Standards Ensure adherence to hotel brand standards and operational policies Maintain compliance with local health safety and licensing regulations Conduct regular operational audits and inspections Ensure proper handling of guest information and confidentiality Maintain accurate departmental records and reports

Company Description

Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration, or a related field.Minimum 5 8 years of relevant spa and wellness management experience.Previous experience in a luxury hotel or resort environment.At least 2 3 years in a senior leadership or Director-level position.Strong financial acumen and business planning capabilities.Excellent leadership, communication, and interpersonal skills.Knowledge of spa treatments, wellness concepts, and industry trends.Familiarity with spa management systems and hotel operating systems.