Luxury Guest Experience Manager

ENNISMORE; Doha; Presencial; QAR 180 000 - 300 000; Tempo integral

Resumo da oferta

ENNISMORE is seeking a Guest Relations Manager in Doha, Qatar to uphold luxury hospitality standards and deliver exceptional guest experiences. You will oversee a diverse team, manage guest inquiries, resolve concerns, and ensure personalized service across all touchpoints while maintaining brand integrity.

Ideal candidates have 3–7 years in guest relations within luxury settings, strong leadership, and excellent communication.

Qualificações

• 3–7 years of guest relations or luxury hospitality experience.
• Proven leadership and excellent communication skills.
• Experience coordinating multiple departments to enhance guest satisfaction.

Responsabilidades

• Oversee guest journey and service standards in a luxury hotel.
• Lead and develop a diverse guest relations team.
• Resolve guest concerns and analyze feedback to drive improvements.
• Collaborate with departments to ensure personalized service and brand consistency.
• Maximize profitability while maintaining exceptional guest experiences.

Conhecimentos

Guest relations management

Leadership

Communication

Customer service

Team coordination

Ferramentas

Hotel management software

Descrição da oferta de emprego

ENNISMORE is seeking a Guest Relations Manager in Doha, Qatar to uphold luxury hospitality standards and deliver exceptional guest experiences. You will oversee a diverse team, manage guest inquiries, resolve concerns, and ensure personalized service across all touchpoints while maintaining brand integrity.

Ideal candidates have 3–7 years in guest relations within luxury settings, strong leadership, and excellent communication.