Loyalty Marketing Specialist

Radisson Hotel Group; Doha; On-site; QAR 127,411 - 182,016; Full time

Benefits offered by this job

Special hotel rates

Career development opportunities

Inclusive work environment

Access to local perks

Job summary

Radisson Hotel Group in Doha is seeking a candidate to maintain guest profiles, support targeted marketing campaigns, and research competitor practices. The ideal applicant will possess strong analytical skills and good communication abilities, ensuring top-notch guest engagement.

Joining Radisson means being part of a team that values your growth and promotes inclusivity, ensuring every moment matters in hospitality.

Qualifications

• Strong attention to detail and analytical mindset.
• Good communication skills to coordinate with guests and teams.
• Curiosity about guest engagement tools and marketing strategies.
• Ability to research and analyze competitor practices.
• Collaborative mindset to enhance guest engagement.

Responsibilities

• Maintain accurate guest profiles and monitor reservation activity.
• Support targeted marketing campaigns and create communications.
• Research competitor reservation systems and loyalty programs.
• Prepare reports and insights on guest activity and campaign performance.

Skills

Analytical mindset

Good communication skills

Curiosity about guest engagement tools

Ability to research and analyze competitor practices

Collaborative mindset

Fluent in English

Knowledge of Arabic

Comfortable under pressure

Confident using office software

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Maintain accurate guest profiles, including birthdays, anniversaries, preferences, and contact details.

Monitor daily reservation activity and ensure database records are complete and verified.

Use guest data to support personalization, auto-tagging, and marketing triggers.

Track booking sources and channels for reporting and performance analysis.

Assist in planning and executing targeted marketing campaigns with the marketing team.

Create personalized offers, newsletters, SMS campaigns, and promotional email communications.

Support upselling of events and online experiences through marketing channels.

Help develop and manage loyalty initiatives to increase repeat visits and guest retention.

Research competitor reservation systems, loyalty programs, and guest engagement strategies.

Prepare reports and insights on reservations, guest activity, campaign performance, competitor benchmarks, and system usage.

Qualifications

• Analytical mindset with strong attention to detail.
• Good communication skills to coordinate with guests, F&B, and marketing teams.
• Curiosity about guest engagement tools, loyalty programs, and digital marketing strategies.
• Ability to research and analyze competitor practices.
• Collaborative mindset with a drive to improve guest engagement strategies.
• Fluent in English (both written and spoken), with knowledge of Arabic being a plus.
• Comfortable working under pressure and managing multiple deadlines
• Flexible with working hours as needed
• Confident using office software such as Word, Excel, PowerPoint, and Outlook

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.