Lobby Ambassador

Hilton; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Hilton seeks a dedicated Lobby Ambassador to deliver exceptional guest experiences at the front desk and lobby areas. You’ll greet guests, handle inquiries, assist with check-in/out, and contribute to a smooth, welcoming arrival for every guest.

You’ll apply knowledge of room categories, rates, and promotions while upholding brand standards and safety policies. A proactive, guest‑centered approach helps maximize occupancy and service quality.

Qualifications

• Experience in hotel guest services or front desk operations is helpful.

Responsibilities

• Provide reception services and greet guests to ensure a warm welcome.
• Assist with check-in/check-out and resolve guest inquiries promptly.
• Promote hotel services and facilities to maximize guest satisfaction.
• Follow safety, security, and brand standards in daily operations.

Job description

Job Identification: 223239

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Lobby Ambassador , you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• As Lobby Hostess, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-ou. A Lobby Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Ensure guests are welcomed when entering the propertyAchieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that management is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessary

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.