Lead Process Improvement Engineer

Urban Ridge Supplies; Doha; On-site; QAR 240,000 - 360,000; Full time

Job summary

Urban Ridge Supplies seeks a Lead Process Improvement Engineer to drive operational excellence across Facility Management operations in Qatar. You will work with field sites, clients, and internal teams to assess performance, identify gaps, and implement process improvements using Lean Six Sigma and TQM.

Responsibilities include audits, SLA/KPI management, cost optimisation, and ESG initiatives, while ensuring compliance with contractual requirements and industry best practices.

Qualifications

• Bachelor-level engineering degree or equivalent in a related discipline.
• 8–10 years of relevant FM experience.
• Strong experience in process improvement, operational excellence and/or TQM.
• Direct experience with FM site operations (Hard & Soft FM).
• Experience conducting operational audits, quality assessments and performance reviews.
• Experience managing SLA/KPI frameworks and corrective action processes.
• Lean Six Sigma Black Belt preferred; Green Belt considered.
• ISO 9001 Internal Auditor certification preferred.
• Facility Management certification advantageous.
• Knowledge of standards: ISO 9001, ISO 14001, ISO 41001, ISO 45001, ISO 50001.
• Ability with Excel and data visualization tools; Power BI advantageous.

Responsibilities

• Lead continuous improvement and optimize FM operations to improve efficiency, quality and cost.
• Assess service delivery through site visits and stakeholder reviews; implement corrective actions.
• Conduct audits to ensure compliance with contractual requirements and standards.
• Manage SLA/KPI frameworks and report performance with dashboards and presentations.
• Identify and implement cost optimization initiatives across live contracts and bids.
• Engage with clients and internal teams to drive accountability and excellence.
• Support ESG sustainability efforts and performance reporting across FM.

Skills

Lean Six Sigma

Root Cause Analysis

Data-driven decision making

Stakeholder engagement

Problem solving

Process mapping

SLA/KPI management

Cost optimization

Excel

Presentation skills

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Environmental Engineering

Bachelor's Degree in Building Services Engineering

Bachelor's Degree in Facilities/Asset Management Engineering

Tools

Power BI

Jira

MS Project

Primavera P6

Monday.com

Asana

Trello

Job description

The Lead Process Improvement Engineer Facility Management is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations. The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices. This is a highly field-driven and analytical role requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.

Operational Excellence & Site Performance

Conduct regular site visits and operational assessments to evaluate actual service delivery and performance Identify gaps between reported performance and actual site conditions Review Hard and Soft FM service delivery and recommend practical improvements Identify operational risks and support site teams in implementing effective corrective measures Challenge existing working practices where required and promote greater consistency across FM contracts Support the standardisation of processes procedures and operational best practices across sites

Process Improvement & Continuous Improvement

Lead continuous improvement and process optimisation initiatives across FM operations Analyse existing workflows and identify opportunities to improve efficiency productivity quality and cost Develop and implement improved processes in coordination with operational and functional teams Lead Root Cause Analysis RCA for recurring operational failures and service issues Ensure corrective and preventive actions are implemented and monitored through to closure Apply Lean Six Sigma TQM and other recognised process improvement methodologies where appropriate

Quality Assurance Audits & Compliance

Conduct structured operational quality and performance audits across FM contracts Identify non-conformances and areas for improvement Develop monitor and close corrective action plans Ensure operational activities comply with contractual requirements internal procedures and relevant industry standards Support implementation and maintenance of applicable ISO management systems and FM best practices

SLA KPI & Performance Management

Review and optimise SLA and KPI frameworks in line with contractual requirements Analyse operational performance and identify trends recurring issues and areas requiring management intervention Develop dashboards reports and performance presentations Translate operational data into clear and actionable recommendations for management and site teams Support continuous improvement of service quality and client satisfaction

Commercial & Cost Optimisation

Support budgeting estimation and pricing activities from an operational and technical perspective Review existing cost structures resource assumptions and estimation methodologies Identify inefficiencies cost leakage overestimation and opportunities for optimisation Recommend cost effective operational solutions without compromising service quality or contractual compliance Support alignment between commercial assumptions and actual operational requirements Contribute to cost reduction and efficiency initiatives across both live contracts and new bids tenders

Client & Stakeholder Engagement

Engage with clients and key stakeholders to understand operational concerns and service expectations Support proactive resolution of service delivery issues Work closely with Operations Technical Commercial Estimation QHSE and other functional teams Promote a culture of continuous improvement accountability and operational excellence across FM operations

ESG & Sustainability

Support sustainability and ESG initiatives across FM contracts Identify opportunities for improved energy efficiency waste management and environmental performance Support compliance with environmental and sustainability requirements Contribute to relevant ESG energy and sustainability reporting

Bachelor s Degree in one of the following or a related discipline: Mechanical Engineering, Electrical Engineering, Industrial Engineering, Environmental Engineering, Building Services Engineering, Facilities/Asset Management EngineeringMinimum 8 10 years of relevant experience within Facility Management.Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).Demonstrable experience working directly with FM site operations.Strong understanding of both Hard and Soft FM Services.Experience conducting operational audits, quality assessments and performance reviews.Experience managing SLA/KPI frameworks and corrective action processes.Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.Lean Six Sigma Black Belt highly preferred/required; Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.ISO 9001 Internal Auditor certification preferred.Recognised Facility Management certification is advantageous.Candidates should demonstrate good working knowledge of: Hard Services / MEP maintenance, Soft Services operations, Asset and maintenance management, Cleaning standards and best practices, Waste management and environmental practices, Quality Management Systems, Root Cause Analysis, SLA and KPI development, Process mapping and optimisation, Cost and resource optimisation, CAFM/CMMS environments.Knowledge of relevant international standards is advantageous, including: ISO 9001 Quality Management, ISO 14001 Environmental Management, ISO 41001 Facility Management, ISO 45001 Occupational Health & Safety, ISO 50001 Energy Management Systems & Tools.Strong proficiency in: Microsoft Excel, Microsoft PowerPoint, Microsoft Word.Experience with some of the following is advantageous: Power BI or similar data visualisation tools, Microsoft Visio or equivalent process mapping tools, CAFM/CMMS platforms, MS Project, Primavera P6, Monday.com, Asana, Jira, Trello, Root Cause Analysis tools including 5 Whys and Fishbone Analysis.Highly proactive and comfortable working independently.Field-driven with a strong understanding of actual site operations.Analytical and data-driven.Commercially aware and cost-conscious.Confident challenging existing processes and operational practices.Strong in problem-solving and Root Cause Analysis.Capable of influencing operational teams and stakeholders.Focused on measurable and sustainable improvement.Able to manage multiple contracts, priorities and improvement initiatives simultaneously.Strong in reporting, presentation and stakeholder communication.The role requires an individual who can combine technical FM knowledge, process improvement expertise and commercial awareness to deliver measurable improvements in service quality, efficiency, compliance and cost performance.