IT Support Engineer (Part-Time / On-Call)

Sky Systems, Inc. (SkySys); Doha; On-site; QAR 28,000 - 41,000; Part time

Job summary

Sky Systems, Inc. (SkySys) in Doha, Qatar, is seeking a part-time on-call IT support professional to handle field service tickets as they arise.

The role requires flexible availability, strong diagnostic skills, and the ability to work without disrupting hardware warranties or security policies. The ideal candidate will have 2–3 years of hands-on IT infrastructure experience, proficiency with Windows, macOS, and basic Linux, and familiarity with ServiceNow or Remedy ticketing systems.

Qualifications

• Minimum 2–3 years of IT infrastructure field support experience.
• Experience in troubleshooting desktops, printers, laptops, and peripherals.
• Basic knowledge of enterprise LAN/WAN setups and VPN, DNS, DHCP, RDP.
• Ability to lift up to 50 lbs and perform smart hand activities at sites.
• Expertise in Windows, macOS, and Linux desktop support.
• Strong written and verbal communication with clients and management.

Skills

IT support

Troubleshooting

Desktop hardware

Networking basics

Customer communication

Ticket analysis

Documentation

Education

Associate degree in Electronics

CompTIA A+

Tools

ServiceNow

Remedy

Job description

Schedule: Part-time / On-call, based on assigned service tickets

This is a part-time, on-call independent contractor opportunity. Work will be assigned as service tickets arise, so availability and flexibility are important.

Job Requirements:

Technical

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.)

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules.