In-Room Dining Lead: Guest Experience & Service

Rosewood Hotels and Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Rosewood Hotels & Resorts in Doha is seeking a Front of House professional to deliver exceptional guest service, uphold the brand promise, and maintain the highest SOP and brand standards across all service areas. You will respond to guest requests, resolve issues quickly, and ensure a seamless dining experience for SAGs, regulars, and guests.

You will know the menu inside out, coordinate with reception to build guest profiles, supervise service steps, assist with stock, and support management

Qualifications

• Ensures guest satisfaction and brand promise through exceptional service.
• Maintains SOPs and brand integrity across service touches.
• Knowledge of menu, offerings, and prices for accurate guest guidance.

Responsibilities

• Deliver exceptional guest service and resolve complaints quickly.
• Maintain high standards of personal presentation and grooming.
• Know the menu, stations, and service SOPs to support seamless dining.
• Take and process orders, relay requests, and assist with payments.
• Contribute to training and support management in daily BOH activities.

Skills

Guest service

Communication

Team coordination

Brand standards

Attention to detail

Tools

Micros POS

OpenTable

Job description

Rosewood Hotels & Resorts in Doha is seeking a Front of House professional to deliver exceptional guest service, uphold the brand promise, and maintain the highest SOP and brand standards across all service areas. You will respond to guest requests, resolve issues quickly, and ensure a seamless dining experience for SAGs, regulars, and guests.

You will know the menu inside out, coordinate with reception to build guest profiles, supervise service steps, assist with stock, and support management