Hotel General Manager: Growth, Guest Experience & Operations

Millennium-Hotels-and-Resorts-Mea; Doha; Vor Ort; QAR 600.000 - 800.000; Vollzeit

Zusammenfassung

Millennium Hotels & Resorts MEA in Doha seeks a General Manager to lead overall hotel operations, drive profitability, and uphold exceptional guest service. You will ensure adherence to quality and safety standards while aligning with innovative industry practices to maximize ROI.

The role demands strategic oversight of budgets, maintenance, marketing, and revenue management, with a strong emphasis on staff development and stakeholder collaboration at regional and local levels.

Aufgaben

• Develop and monitor financial and operational plans, aligning with hotel and operating division objectives.
• Create annual budgets and business plans, recommending capital improvements to enhance hotel assets and brand loyalty.
• Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.
• Maintain product quality and service standards throughout the hotel.
• Establish and maintain preventative maintenance programs to safeguard the physical assets of the hotel.
• Develop strategic marketing opportunities and tactical sales plans to maximize revenue generation.
• Oversee the execution of marketing plans and yield management efforts to maximize revenue, RevPAR, and occupancy levels.
• Optimize banquet/outlet space usage and manage other revenue streams such as IT and Rental to maximize profits.
• Collaborate with the Regional Corporate Office to ensure optimum productivity levels in all hotel areas.
• Liaise with Government authorities to ensure alignment with legislation.
• Drive Colleague Development initiatives and plans to enhance operating and service performance.
• Develop and maintain relationships with key community contacts, ensuring a visible presence and effective handling of media/community inquiries.
• Oversee the security function to maintain a safe and secure environment for guests, colleagues, and hotel assets.
• Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and local labor regulations.
• Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.
• Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.
• Adhere to hotel environmental, health, and safety procedures and policies.

Jobbeschreibung

Millennium Hotels & Resorts MEA in Doha seeks a General Manager to lead overall hotel operations, drive profitability, and uphold exceptional guest service. You will ensure adherence to quality and safety standards while aligning with innovative industry practices to maximize ROI.

The role demands strategic oversight of budgets, maintenance, marketing, and revenue management, with a strong emphasis on staff development and stakeholder collaboration at regional and local levels.