Head Stylist

Rosewood Hotels and Resorts; Qatar; On-site; QAR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary & benefits

Accommodation at prime location

Birthday day off

Personal development plans

Job summary

Rosewood Doha seeks a senior salon leader to deliver a luxury guest experience with high personalization. You will manage appointments, lead a team of stylists, promote Duck amp Dry products, and ensure impeccable hygiene and service standards across the salon.

Collaborating with the Wellness Manager, you will drive client retention strategies while overseeing daily operations, inventory, and staff development in a premium Asaya context within Rosewood Doha.

Qualifications

• Luxury salon customer service experience.
• Strong leadership and people management skills.
• Ability to train and mentor stylists to meet brand standards.
• Solid understanding of salon operations and scheduling.

Responsibilities

• Manage appointment schedule to ensure timely service delivery.
• Upsell hair services and Duck amp Dry products to deepen guest experience and revenue.
• Lead the team and mentor stylists to meet luxury standards.
• Maintain strict hygiene and safety protocols across the salon.
• Handle guest complaints with professionalism and tact to uphold satisfaction.
• Coordinate with Wellness leadership to plan marketing and client retention initiatives.
• Monitor service revenue and retail sales to meet targets.
• Adapt stylist rota to meet business needs and ensure smooth operations.

Skills

Customer service

Team leadership

Staff training

Operations management

Upselling

Health & safety

Tools

Salon equipment management

Job description

Deliver high-end styling services including signature blow dries precision haircuts and expert color treatments to ensure each client experiences Duck amp Dry distinctive approach Master a blend of traditional and modern hair techniques to guarantee a consistent yet trend forward look while maintaining the signature Duck amp Dry styling ethos Offer expert guidance on Duck amp Dry products tailoring recommendations to each guest s specific needs to ensure a personalized aftercare routine that enhances the overall styling experience Actively promote all available services and products within the salon offering clear comparisons and helping guests select the most suitable treatments for their hair type and lifestyle yet accordingly to their predispositions and preferences Lead by example delivering a luxury customer experience with a focus on high level personalization to ensure every guest feels valued from their first step into the salon to the completion of their service Anticipate guest needs with intuition to ensure they feel cared for and their expectations are exceeded at every touchpoint creating an exceptional salon experience Meticulously manage the appointment schedule to ensure timely service delivery while optimizing the flow of daily operations to maintain guest satisfaction and stylist efficiency Closely keep track of the different subsequent and simultaneous appointments strictly adhering to punctuality and adjusting workforce number and or speed as needed to ensure the most flawless sequence of services Cultivate a positive cohesive atmosphere within the salon while representing accurately the Duck amp Dry brand values and fostering a collaborative environment that clients can recognize and appreciate Respond to guest requests with immediacy and professionalism to ensure every query or concern is handled with precision and care Build and sustain strong guest relationships through warm attentive consultations to offer personalized advice that fosters loyalty and repeat business Be mindful of contraindications and product sensitivities advising guests accordingly on which treatments may be unsuitable due to hair condition or sensitivities Ensure smooth salon operations by maintaining open communication with both team members and guests streamlining the flow from service to product recommendations seamlessly Upsell hair services and recommend Duck amp Dry products thoughtfully to deepen the guest experience and support revenue growth through knowledgeable tailored suggestions namely about the available product lines Educate both guest and team members on proper product usage styling techniques and maintenance aftercare routines to improve guest results and boost product sales Lead the team by training and mentoring stylists overseeing their development to ensure they meet Duck amp Dry s styling standards while cultivating a nurturing growth-focused environment in context with Asaya Wellness Center for Rosewood Doha Facilitate regular skill development sessions to refine team techniques and stay ahead of industry trends to ensure the team consistently delivers a high level of service Manage team performance with a focus on continuous improvement inspiring motivation and ensuring all stylists meet and exceed service expectations Oversee the daily operations of the salon to maintain strict hygiene protocols salon appearance and organization to create a seamless and professional environment appearance for both staff and guests Ensure all styling stations are fully stocked organized and ready for use with all tools sterilized and maintained to the highest hygiene standards Provide support where needed assisting the team in all areas of salon operation to ensure a consistently smooth guest experience and efficient workflow Manage inventory of styling products and tools coordinating with suppliers to guarantee timely replenishment and avoid any service disruption due to supplies depletion Proactively supervise the maintenance of workstations being clean safe stocked well organized and ready to use at all times with relevant items sterilized in the correct manner before each use Handle any guest complaints with professionalism and tact to ensure that issues are resolved swiftly and to the highest standard of customer satisfaction possible Maintain open communication with the Wellness Manager and or Director of Wellness regarding operational challenges guest feedback and any salon-related updates Collaborate with the Duck amp Dry and Asaya management teams to develop and implement marketing strategies promotions and client retention programs to increase salon visibility and engagement Monitor and report on service revenue and retail sales to ensure the salon consistently meets financial goals while finding opportunities to exceed targets Be flexible and cooperative when managing the stylist rota to ensure business needs are met offering support where necessary to maintain smooth operations Uphold all Health and Safety regulations within the salon to ensure the well-being of both guests and team members by adhering to all standards related to the facility tools and products Ensure all team paperwork including guest health checks and sales records is completed accurately and on time maintaining clear documentation and process flow Respect guest confidentiality at all times being discreet in handling sensitive information to maintain trust and uphold the salon s professional reputation Stay alert to guest feedback and emerging trends to identify opportunities in improving both the service journey and the overall salon experience through thoughtful proactive adjustments At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.