Head of Membership

Rosewood Hotels and Resorts; Qatar; On-site; QAR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits

High-quality accommodation

Birthday day off

Personalized development plans

Job summary

Rosewood Hotels and Resorts is seeking a dedicated professional for their Asaya membership role in Doha. This position focuses on welcoming guests, guiding membership experiences, and driving membership growth through strategic outreach.

Ideal candidates should possess strong guest relations and communication skills, alongside a natural talent for sales. The role offers an opportunity to engage with community partners and the chance to make a significant impact on membership satisfaction and retention.

Qualifications

• Strong guest relations skills to meet and greet members and guests.
• Proficient in sales techniques for upselling services.
• Excellent communication skills for liaising with members.

Responsibilities

• Greet and guide guests and members to Asaya.
• Upsell services and facilities effectively.
• Conduct tours for prospective members.

Skills

Guest relations

Sales techniques

Communication skills

Job description

Why Join Us

At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You will be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to discover your calling together. We push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

Our Associate Experience

• A competitive salary and benefits package
• High‑quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off because your milestones matter
• Personalized development plans and continuous learning opportunities to support your career journey

About Rosewood Doha

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra‑luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155‑key hotel, 162 serviced apartments and 276 private residences alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members‑only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism, reflecting the scale, ambition and standards of excellence behind the destination.

Your Role: General Duties

Responsibilities

• Meet and greet guests and members to Asaya, creating a professional atmosphere
• Be proactive in upselling further services and facilities
• Guide clients on Asaya experiences that best suit them and be knowledgeable on all Asaya services
• Be knowledgeable on the products to support the Asaya professionals and retailing to clients
• Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports)
• Serve as a liaison between membership and operations of the club
• Conduct tours for prospective members as appropriate and actively move them through the sales cycle towards a closing
• Educate and train team members on how to direct questions regarding all membership inquiries
• Assist associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members

Administrative Duties

• Ensures accuracy of membership file systems and accounting procedures and coordinates new member introduction to Asaya
• Distribute End‑of‑Day reports with accurate member feedback that can be used to identify opportunities and address shortcomings
• Oversee the approval process for Asaya membership, including the review and rating of all applications received on a weekly basis
• Develop and ensure proper maintenance of an accurate contact management system, including call records, database and activity management, and ensure membership records are properly maintained on all members
• Prepare monthly membership reports required by General Manager, Board, Ex‑Committees and support team
• Ensure that the following administrative and promotional tools are integrated into the overall sales effort: Membership Application packet, Membership Welcome Packet, Membership Handbook, Website, E‑Newsletter and Members Application

Strategic and Financial Responsibilities

• Develop and lead a strategic membership development program designed to increase total membership count and membership dues revenue
• Achieve annual budgeted sales goals and monitor business volume forecast while planning accordingly for manpower, productivity, costs and other expenses
• Effectively communicate with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities
• Implement strategies to support submission of applications to the Club, ensuring a strong membership waitlist
• Assist in the development and implementation of advertising and promotional campaigns designed to generate membership sales

Member Relations and Community Networks

• Build and maintain relationships with community partners including Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders and media contacts
• Actively participate in the planning of monthly Asaya member events and assist in coordination of all club events, including invitations, mailings and other publicity
• Maintain and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction
• Participate in events to ensure member engagement, identify and capture additional opportunities for member recruitment and/or retention as required by the team (including early mornings, late evenings and weekends)
• Serve as the face of the Asaya membership through hosting events, organizing new member mixer meetings, and responding to written correspondence as required

Additional Information

Additional objectives and responsibilities can be added at any time depending on the needs of the business and hotel. The role requires flexibility to accommodate early mornings, late evenings and weekends, as well as a willingness to engage in community partnerships and marketing initiatives.