We are seeking an experienced and commercially driven Head of Marketing to lead the overall marketing strategy and brand positioning of our automotive business.
This role requires a strategic marketing leader with strong experience in developing integrated marketing campaigns, managing digital transformation initiatives, enhancing customer experience, and supporting business growth within a fast-paced and competitive environment.
Key Responsibilities
Strategic Leadership
- Develop and execute the company's annual marketing strategy aligned with business objectives and revenue targets.
- Lead brand positioning and ensure consistent brand representation across all channels and customer touchpoints.
- Identify market opportunities, customer trends, and competitive insights to support business growth.
- Establish marketing KPIs and monitor campaign effectiveness, ROI, and overall marketing performance.
Brand Management & Communications
- Maintain and strengthen the company's corporate and product brand presence in the market.
- Oversee all advertising, public relations, corporate communications, sponsorships, and promotional activities.
- Manage agency relationships, media planning, and creative development.
- Ensure consistent brand standards across showrooms, digital platforms, events, and marketing collateral.
- Develop and implement digital marketing strategies across Google Ads, SEO, social media, email marketing, and online platforms.
- Enhance customer acquisition and lead generation initiatives to support sales targets.
- Monitor website performance, customer journeys, conversion rates, and digital campaign effectiveness.
- Leverage marketing automation and CRM platforms to improve customer engagement and retention.
- Partner closely with Sales and Aftersales teams to develop campaigns that drive vehicle sales, service retention, and parts revenue.
- Support product launches, promotional campaigns, seasonal offers, and customer loyalty programs.
- Ensure marketing initiatives effectively support dealership operations and customer acquisition goals.
Customer Experience & Market Research
- Lead customer experience initiatives and drive improvements based on customer feedback and market insights.
- Conduct market research, customer satisfaction studies, and competitor benchmarking.
- Utilize data analytics to support business decision-making and marketing optimization.
Budget & Team Management
- Develop and manage the annual marketing budget, ensuring efficient allocation of resources and measurable returns.
- Lead, mentor, and develop the marketing team, fostering a high-performance culture.
- Oversee external vendors, agencies, production partners, and digital service providers.
Qualifications & Experience
- Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
- Master's Degree or professional marketing qualification is advantageous.
- Minimum 10-15 years of progressive marketing experience, including at least 5 years in a senior leadership role.
- Proven track record of developing and executing successful multi-channel marketing strategies.
- Strong experience in digital marketing, CRM, customer lifecycle management, and marketing analytics.
- Experience managing substantial marketing budgets and leading cross-functional teams.