Head of Enterprise Automation & Digital Workflows

Ooredoo Qatar

Doha

On-site

QAR 600,000 - 800,000

Full time

17 hours ago

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Job summary

Ooredoo Qatar is seeking a Senior Automation Leader to drive enterprise-wide automation initiatives, oversee cross-functional teams, and coordinate with vendors to deliver scalable digital workflows across the organization. You will shape governance, security, and platform strategy while guiding change management and employee-facing automation projects.

The role requires a strong track record in IT, digital transformation, and enterprise integration within telecoms, with a hands-on approach to

Qualifications

Bachelor’s degree in Telecom or Computer & Communications or Electrical & Electronics Engineering.
10 years’ experience in a similar role.
5+ years in IT, digital transformation, or automation roles.
Relevant experience in engineering, IT and telecom in the Telecommunications industry.
Understanding workflow design, process automation, and lifecycle management.
Familiarity with governance, compliance, and data security.
Proven ability to lead teams and drive innovation.
Skilled in engaging stakeholders and translating business needs into solutions.
Understanding of employee-facing platforms Proficient in low-code/no-code tools.
Hands-on experience with RPA and enterprise integration.
Knowledge of workflow systems, and governance.
Familiarity with ticketing and issue tracking systems.
Ability to work with APIs, data connectors, and middleware.

Responsibilities

Define automation vision and roadmap in alignment with organisational goals.
Influence senior stakeholders and business units to adopt automation as a core enabler of transformation.
Lead change management efforts to ensure successful adoption of new digital workflows and platforms.
Inspire and guide a team of automation specialists, fostering a culture of innovation, accountability, and continuous improvement.
Set clear performance objectives, provide coaching and mentorship, and support career development.
Oversee the design, development, and deployment of automated workflows across business functions.
Establish governance frameworks to ensure compliance, security, and operational integrity.
Monitor performance metrics and drive continuous optimisation of automation assets.
Act as a trusted advisor to business units, translating operational challenges into automation opportunities.
Facilitate workshops and discovery sessions to identify high-impact use cases.
Ensure solutions are user-centric and aligned with business priorities.
Manage relationships with external vendors and service providers, ensuring delivery quality and adherence to SLAs.
Collaborate with internal stakeholders across IT, HR, Finance, and Operations to align automation efforts with enterprise architecture and data governance standards.
Lead the transformation of manual processes into digital workflows, including those supporting employee services and internal operations.
Ensure portals and interfaces are intuitive, accessible, and integrated with backend systems.