Guest Service Supervisor — Front Office Team Leader

Tivoli Hotels & Resorts; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

Souq Waqif Boutique Hotel By Tivoli, part of Tivoli Hotels & Resorts, seeks a Guest Service Supervisor to oversee front desk operations and guest relations in Doha. You will supervise staff, ensure smooth check-in and check-out, handle inquiries and complaints, and maintain service quality across shifts.

Our team values strong communication, teamwork, and a proactive approach to guest satisfaction. The role requires flexibility for shifts, including weekends and holidays, with opportunities to

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• 2–5 years of experience in hospitality or customer service.
• Previous supervisory experience preferred.
• Proficiency in hotel management systems (Opera, Fidelio)

Responsibilities

• Supervise and support guest service/front office staff during shifts
• Ensure smooth check-in and check-out processes
• Handle guest inquiries, complaints, and special requests professionally
• Monitor service quality and ensure company standards are maintained
• Train, coach, and mentor team members
• Prepare shift schedules and assign duties
• Coordinate with housekeeping, maintenance, and other departments
• Ensure accurate billing, reservations, and cash handling procedures
• Monitor lobby appearance and guest areas
• Assist with VIP guest arrangements and escalations
• Maintain records, reports, and operational logs
• Ensure compliance with health, safety, and company policies

Skills

Communication

Interpersonal Skills

Problem-Solving

Conflict Resolution

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Opera

Fidelio

Job description

Souq Waqif Boutique Hotel By Tivoli, part of Tivoli Hotels & Resorts, seeks a Guest Service Supervisor to oversee front desk operations and guest relations in Doha. You will supervise staff, ensure smooth check-in and check-out, handle inquiries and complaints, and maintain service quality across shifts.

Our team values strong communication, teamwork, and a proactive approach to guest satisfaction. The role requires flexibility for shifts, including weekends and holidays, with opportunities to