Global Markets Performance Lead

Snoonu; Lusail; On-site; QAR 240,000 - 360,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Flexible Time Off

Agile Everything

Job summary

Snoonu is seeking an International Markets Performance Manager to drive operational performance and product alignment across global markets. You will own KPI dashboards, analyze trends, and lead process improvements that unlock market growth.

You will collaborate with Product and Engineering to translate market needs into PRDs and feature roadmaps, ensuring readiness before launches and measuring impact post-release.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• 5–7 years in operations management, performance management, process improvement, or product operations — preferably with multi-market exposure.
• Proven experience managing operational metrics and driving performance improvements across multiple markets.
• Experience writing product requirements and working directly with Product and Engineering teams.
• Strong analytical skills with ability to interpret complex data and translate into actionable insights.
• Advanced proficiency in Tableau, Power BI, Looker, or similar. Strong Excel/Sheets skills.
• Familiarity with product management tools (Jira, Asana, ClickUp, or similar).
• Experience in technology, e-commerce, logistics, delivery, or marketplace businesses preferred.

Responsibilities

• Own end-to-end tracking of operational metrics across all international markets; ensure performance targets are met or exceeded.
• Build and maintain dashboards, scorecards, and reports for real-time visibility into international market performance.
• Analyze operational data to identify trends, gaps, and improvement opportunities; translate insights into actionable recommendations.
• Establish standardized KPIs and benchmarks across international markets aligned with Snoonu's operational objectives.
• Lead process improvement initiatives — identify inefficiencies, design optimized workflows, implement scalable solutions.
• Conduct regular operational reviews with market leads to assess performance, address challenges, and drive continuous improvement.
• Identify product gaps specific to international markets by analyzing operational pain points, market requirements, and competitive landscape.
• Write and prioritize product requirements (PRDs, user stories, acceptance criteria) for features impacting international operations — localization, payment methods, vendor tools, market-specific workflows.
• Act as the primary Operations voice in product roadmap discussions for international markets.
• Conduct operational readiness assessments for new product features before deployment to international markets.
• Monitor and measure operational impact of product releases — track adoption, efficiency gains, and areas for iteration.
• Ensure the platform supports multi-market configurations: operating hours, delivery models, pricing structures, regulatory requirements.
• Support new market launches by defining operational playbooks, metrics frameworks, and monitoring systems.
• Identify and implement best practices across markets to improve efficiency, reduce costs, and enhance service quality.

Skills

Operations management

Performance management

Process improvement

Product operations

Multi-market exposure

PRD writing

Data analysis

Tableau

Power BI

Looker

Excel/Sheets

Jira/Asana/ClickUp

Education

Bachelor's degree in Business Administration/Operations Management/Industrial Engineering

Tools

Jira

Asana

ClickUp

Tableau

Power BI

Looker

Excel

Job description

Snoonu is seeking an International Markets Performance Manager to drive operational performance and product alignment across global markets. You will own KPI dashboards, analyze trends, and lead process improvements that unlock market growth.

You will collaborate with Product and Engineering to translate market needs into PRDs and feature roadmaps, ensuring readiness before launches and measuring impact post-release.