General Manager (Money Exchange ) Doha

Aroma City Group; Qatar; On-site; QAR 600,000 - 1,000,000; Full time

Job summary

Aroma City Group in Doha seeks a General Manager (Money Exchange) to lead operations, drive business growth, and scale the regional footprint across GCC markets. The role requires strategic leadership, cross‑functional oversight, and a proven track record in financial services.

Responsibilities include setting bi-annual forecasts and budgets, managing key corporate accounts, optimizing customer experience, and mentoring teams to build a robust succession pipeline.

Qualifications

• Minimum 15+ years of relevant experience required.
• BA in Finance or Accounting is mandatory.

Responsibilities

• Oversee day-to-day operations across all departments.
• Formulate bi-annual and annual business projections and budgets.
• Analyze monthly financial data and monitor market competition.
• Maintain relationships with corporate accounts, partners, and financial institutions.
• Design incentive plans and manage performance appraisals in HR collaboration.
• Improve brand and customer experience through branch leadership oversight.
• Foster a coaching culture and effective communication across staff.

Skills

Strategic leadership

Operations management

Business development

Market analysis

Stakeholder management

Education

BA in Finance or Accounting

Job description

General Manager (Money Exchange) – Doha

Our client is a leading medium company in the field of Money Exchange. They are seeking a highly accomplished executive to direct their established operations, champion business development initiatives, and scale their footprint across the region.

Key Responsibilities

1. Strategic Leadership & Operations: Manage and oversee the entire day‑to‑day operations, providing concise guidelines and instructions across all corporate departments.

2. Business Growth & Market Strategy: Formulate and execute bi‑annual and annual business projections, state annual budgets, and explore expansion opportunities to grow the business and customer base.

3. Competitive Edge & Performance Tracking: Evaluate performance targets for branches, analyze monthly financial data, and routinely evaluate market competitors to keep the company ahead of the competition.

4. Stakeholder & B2B Relationship Management: Maintain relationships with key representatives of corporate accounts, partnership firms, and financial institutions to capture large‑scale exchange and money transfer opportunities.

5. Team Development & Succession Planning: Collaborate with Human Resources to design incentive plans, manage performance appraisals, review organizational structures, and implement a strong pipeline for succession planning.

6. Brand & Customer Experience Improvement: Supervise and review client feedback metrics alongside branch leadership to implement strategies targeting the highest standard of customer satisfaction and corporate reputation.

7. Mentorship & Communication Culture: Foster a coaching environment to drive high utilization of man‑hours and communicate organizational goals effectively to all staff members.

Candidate Profile & Requirements

• Location: Doha, Qatar (Candidates accepted from inside or outside the country).

• Minimum Experience: 15+ years of relevant experience.

• Minimum Education: BA in Finance or Accounting.

• Languages: Professional proficiency in both Arabic and English.

• Specific Skills: Previous experience holding a similar position; deep exposure within GCC countries is a good plus. Must have specific industry expertise within Exchange Houses, Gold / Precious Metals, and leading a Digital App Launch.

• Schedule: 5 working days per week.

• Joining Time: Immediately or within 30 days.