Food & Beverage Supervisor

Chedi Hospitality; Doha; On-site; QAR 67,000 - 156,000; Full time

Job summary

The Chedi Katara is seeking an Experienced F&B Supervisor to lead daily outlet operations, uphold luxury guest service standards and drive revenue opportunities. You will supervise a frontline team, collaborate with Kitchen and other departments, and ensure impeccable guest experiences in a luxury hotel environment.

Ideal candidates will have at least two years in Food & Beverage, strong communication and leadership skills, and a proactive approach to service excellence and brand standards.

Qualifications

• Ideally with a degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of experience in Food & Beverage operations.
• Good communication, interpersonal, problem-solving and supervisory skills are essential.

Responsibilities

• Customer Service: maintain high service standards, handle guest requests and feedback, and upsell with personalized service.
• Operational: supervise daily outlet operations, ensure brand standards, liaise with Kitchen, Beverage, Housekeeping and other departments, manage cashing and Micros procedures.
• Financial: support revenue targets while controlling costs, encourage upselling and ensure proper cash handling.
• Team Supervision: supervise attendance, coaching, briefings, training and adherence to policies; ensure hygiene and safety.
• Other Duties: attend meetings, maintain professional appearance, support other F&B areas as required.

Skills

F&B operations experience

Communication skills

Interpersonal skills

Problem-solving

Supervisory skills

Education

Hospitality or Tourism Management degree/diploma

Job description

Job Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism Management. Minimum2 years of experience in Food & Beverage operations, preferably within a luxury hotel environment. Good communication, interpersonal, problem-solving and supervisory skills are essential.

Key Areas of Responsibility – F&B Supervisor

1. Customer Service

• Ensures consistently high standards of service and guest satisfaction in line with hotel and brand standards.
• Handles guest requests, feedback and complaints professionally and ensures appropriate follow-up.
• Builds positive relationships with guests and maintains professional interactions with colleagues.
• Demonstrates thorough menu knowledge and supports the team in recommendations, upselling and personalized service.

2. Operational

• Supervises the daily operation of the assigned outlet and ensures smooth and efficient service.
• Ensures all brand standards, service procedures and departmental guidelines are consistently followed.
• Maintains cleanliness, organization and readiness of both front and back-of-house areas.
• Coordinates closely with Kitchen, Beverage, Housekeeping and other departments as required.
• Ensures proper cashiering, billing and Micros procedures are followed.
• Supports preparations for events, functions and special operational requirements.
• Remains hands-on and visible in the outlet, particularly during busy service periods.
• Assists with inventory checks, stock control and proper handling of operating equipment and supplies.

3. Financial

• Supports the Outlet Manager in achieving revenue targets while controlling operational costs.
• Encourages upselling and ensures appropriate revenue-generating opportunities are maximized.
• Ensures accurate handling of cash, credit card transactions and financial documentation in accordance with hotel procedures.

4. Team Supervision

• Supervises team attendance, punctuality, grooming and adherence to uniform standards.
• Provides daily guidance, coaching and support to ensure consistent service delivery.
• Conducts briefings and ensures employees are aware of hotel information, promotions and operational requirements.
• Supports training and development of team members and reinforces GHM values and service standards.
• Ensures compliance with hotel policies, hygiene, health and safety, fire and security procedures.

5. Other Duties

• Attends meetings, briefings and training sessions as required.
• Maintains a professional appearance and positively represents The Chedi Katara at all times.
• Supports other areas of the F&B operation when required.
• Adapts to operational requirements and carries out any other reasonable duties assigned by management.