FMCG Customer Service Rep — Qatar (Women) — Competitive Salary

Khalejy; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Khaleeji is seeking a Customer Service Representative in Qatar to ensure customer satisfaction in the FMCG sector. The role requires proactive handling of inquiries, resolution of issues, and provision of accurate product information.

Excellent communication, CRM familiarity, and the ability to multitask are essential. Ideal candidates have 3–10 years of experience, a Bachelor's degree or higher, and readiness for weekend work.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience using customer service software and CRM systems.
• Big on problem-solving and conflict management.
• Ability to multitask and manage time efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly.
• Resolve complaints quickly and effectively to ensure satisfaction.
• Provide accurate product information and guidance.
• Maintain records of interactions and transactions accurately.
• Collaborate with other departments to improve service quality.
• Monitor feedback and suggest improvement actions.

Skills

Strong communication

CRM tools

Multitask

Teamwork

Problem-solving

Empathy and patience

Microsoft Office

Languages

Education

Bachelor's degree / Higher Diploma

Tools

CRM software

Job description

Khaleeji is seeking a Customer Service Representative in Qatar to ensure customer satisfaction in the FMCG sector. The role requires proactive handling of inquiries, resolution of issues, and provision of accurate product information.

Excellent communication, CRM familiarity, and the ability to multitask are essential. Ideal candidates have 3–10 years of experience, a Bachelor's degree or higher, and readiness for weekend work.