Retail Customer Experience Specialist

Al-Futtaim; Al Rayyan; On-site; QAR 36,000 - 48,000; Full time

Job summary

Al-Futtaim Retail in Qatar is looking for a Customer Service Associate who will deliver outstanding service, handle complaints, and maintain an inviting store environment. You will manage inventory, assist customers, and support upselling and cross-selling to drive sales while upholding cash handling accuracy and company policies.

You will join a diverse team, maintain high store standards, and participate in stock management, ensuring the store remains clean, organized, and ready to meet

Qualifications

• Experience in customer-facing roles.
• Ability to maintain store standards and cleanliness.
• Proficiency in recommending products and upselling.

Responsibilities

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.
• Ensure that the store is well-organised and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.
• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Operate the cash register, process transactions, and follow company policies for handling payments.

Skills

Customer service

Verbal communication

Attention to detail

Team player

Job description

Al-Futtaim Retail in Qatar is looking for a Customer Service Associate who will deliver outstanding service, handle complaints, and maintain an inviting store environment. You will manage inventory, assist customers, and support upselling and cross-selling to drive sales while upholding cash handling accuracy and company policies.

You will join a diverse team, maintain high store standards, and participate in stock management, ensuring the store remains clean, organized, and ready to meet