Executive Housekeeper: Elevate Guest Experience & Standards

Gender; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Roles in Doha hospitality require overseeing day-to-day housekeeping operations with a focus on staffing, training, and maintaining brand standards. The role includes supervising rosters, ensuring quality service, and driving guest satisfaction in a luxury setting.

The candidate should direct annual training plans, monitor training effectiveness, supervise associates, handle guest complaints, and work closely with rooms management to uphold Forbes, LQA and Rosewood standards while maintaining

Responsibilities

• Reviews and revises manning based on the level of business.
• Control and compile associate rotas ensuring correct staffing levels.
• Ensure that all company brand standards are implemented.
• Maintain and enforce all quality and service standards and procedures for Housekeeping Services.
• Directs preparation and oversees the implementation of annual training plans.
• Identify training requirements, organize and follow through on-the-job training with supervisors.
• Review and endorse all training records.
• Ensure the preparation and updates of standard operating procedures.
• Identify and prepare Section Trainers and conduct training regularly.
• Monitor the implementation and progress of training programs and their effectiveness.
• Receive and take ownership of guest complaints, investigate and coach accordingly.
• Ensure new housekeeping associates receive induction and support on joining the department.
• Work closely with associates to support hotel success and guest satisfaction.
• Contribute to a positive guest experience and a sense of place.
• Assist with performance appraisals and maintain relationships with suppliers and service providers.
• Coordinate maintenance and ensure high cleaning standards across floors and public areas.
• Inspect VIP rooms and guest floors daily and report malfunctions to Engineering.
• Maintain inventory of linen, cleaning supplies and guest amenities; manage par stocks.

Job description

Roles in Doha hospitality require overseeing day-to-day housekeeping operations with a focus on staffing, training, and maintaining brand standards. The role includes supervising rosters, ensuring quality service, and driving guest satisfaction in a luxury setting.

The candidate should direct annual training plans, monitor training effectiveness, supervise associates, handle guest complaints, and work closely with rooms management to uphold Forbes, LQA and Rosewood standards while maintaining