Enterprise Fixed L1 Support Specialist (24/7 SLA)

VodafoneThree

Doha

In loco

QAR 218.000 - 328.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

VodafoneThree is seeking a telecom operations professional to support enterprise fixed and managed services, tracking complaints and keeping clients informed. You will log interactions in CRM, identify root causes, and ensure SOPs are followed by field teams.

Regular health checks and 24x7 readiness ensure minimal outages and timely resolution. The role requires an engineering degree in telecommunications with relevant certifications and at least five years of fixed-operations experience in

Competenze

Engineering degree in telecommunications.
ITIL or PRINCE2 certifications are preferable.
Minimum 5 years of relevant fixed operations telecom experience.
Ability to create training material and troubleshooting guides.
Strong email writing skills for customer communication.

Mansioni

Provide support to close enterprise fixed and managed service complaints within SLA.
Track and review technical complaints with the technical complaints manager.
Keep enterprise customers informed on complaint status.
Log every customer interaction in the CRM tool.
Identify root causes and derive solutions to reduce complaints.
Ensure subcontractor and vendor field teams follow SOPs.
Perform regular health checks to avoid outages.
Handle level 1 activities: receive complaints, troubleshoot, book field visits, monitor SLAs, close tickets within 24 hours.