DWH Operations & Support Consultant

Q1 Technologies, Inc.; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Q1 Technologies, Inc. is seeking an experienced DWH Operations & Support Consultant to oversee production support, ETL monitoring, and client communications from our Doha center.

The role requires strong technical skills in Informatica, Teradata on GCP, Unix/Linux, and BI tools, plus the ability to lead incident bridges and deliver RCA reports. Shift flexibility is expected.

Qualifications

• 7+ years of experience in DWH, ETL, database, or production support.
• Strong communication, stakeholder management, and client-facing skills.
• Proven ability to manage critical incidents, escalations, and service delivery.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• Flexibility to work in shifts and provide on-call support when required.

Responsibilities

• Act as the primary client contact for Production DWH operations, incidents, escalations, and service updates.
• Lead incident bridge calls, coordinate cross-functional technical teams, and drive issues through resolution.
• Monitor ETL workflows, batch dependencies, data availability, file arrivals, and data quality checks.
• Prepare client-facing status reports, RCA summaries, and service review presentations.
• Manage client expectations, communicate business impact, and identify operational risks proactively.
• Coordinate production releases, recovery activities, maintenance, and continuous improvement initiatives.

Skills

Informatica PowerCenter

Teradata Vantage on GCP

Unix/Linux and Shell Scripting

SAP BusinessObjects

Qlik Sense

Managed File Transfer (MFT)

ETL Operations

Batch Monitoring

Data Reconciliation

Production Support

Education

Bachelor’s degree in IT, Computer Science, Engineering, or related field

Job description

We are looking for an experienced DWH Operations & Support Consultant with strong technical expertise in Data Warehouse operations, ETL support, production incident management, and client stakeholder management.

Key Technical Skills:

• Informatica PowerCenter
• Teradata Vantage on GCP
• Unix/Linux and Shell Scripting
• SAP BusinessObjects
• Qlik Sense
• Managed File Transfer (MFT)
• ETL Operations, Batch Monitoring, Data Reconciliation, and Production Support

Key Responsibilities:

• Act as the primary client contact for Production DWH operations, incidents, escalations, and service updates.
• Lead incident bridge calls, coordinate cross-functional technical teams, and drive issues through resolution.
• Monitor ETL workflows, batch dependencies, data availability, file arrivals, and data quality checks.
• Prepare client-facing status reports, Root Cause Analysis (RCA) summaries, and service review presentations.
• Manage client expectations, communicate business impact, and identify operational risks proactively.
• Coordinate production releases, recovery activities, maintenance, and continuous improvement initiatives.

What We’re Looking For:

• 7+ years of overall relevant experience in DWH, ETL, database, or application production support.
• Strong communication, stakeholder management, and client-facing skills.
• Proven ability to manage critical incidents, escalations, and service delivery.
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Flexibility to work in shifts and provide on-call support when required.