Director of Vertical Operations & Growth

ESP Engineered; Lusail; On-site; QAR 120,000 - 160,000; Full time

Benefits offered by this job

Learning budgets and access to courses

Flexible time off

Collaborative work environment

Job summary

ESP Engineered is looking for a Vertical Operations Director in Lusail, Qatar. This role focuses on operational performance across grocery, laundry, ticketing, and retail, ensuring high service quality and profitability while setting operational standards.

You will own daily operations, build scalable models, and lead a team committed to customer satisfaction and cross-functional excellence. Ideal candidates will possess a strong background in operational management and leadership.

Qualifications

• Experience in operational roles with an emphasis on performance management.
• Strong understanding of customer experience best practices.
• Proficient in building and leading teams.

Responsibilities

• Own operational performance across key business verticals.
• Develop scalable operating models for future growth.
• Maintain high service quality and profitability.

Skills

Vertical Strategy

Operational Performance Management

Customer Experience Management

Cross-Functional Leadership

Data Analysis

Education

Bachelor's degree in Business Management or related field

Job description

ESP Engineered is looking for a Vertical Operations Director in Lusail, Qatar. This role focuses on operational performance across grocery, laundry, ticketing, and retail, ensuring high service quality and profitability while setting operational standards.

You will own daily operations, build scalable models, and lead a team committed to customer satisfaction and cross-functional excellence. Ideal candidates will possess a strong background in operational management and leadership.