Customer Service Officer (Cards)

Qatar National Bank (QNB); Doha; On-site; QAR 133,920 - 200,880; Full time

Job summary

Qatar National Bank (QNB) seeks a professional to manage customer service related to the credit card business in Doha. You will act as a problem solver for cardholders and merchants, assist in training customer service representatives, and ensure satisfaction by resolving queries related to card processing. The ideal candidate should have at least 2 years of experience in financial services, specializing in credit cards. This role demands excellent communication skills and a proactive approach to improving processes.

Qualifications

• At least 2 years of experience in financial services, specializing in credit card business.

Responsibilities

• Act as a problem solver for cardholders and merchants by liaising activities between branches and EBD.
• Assist in providing training to customer service representatives.
• Recommend changes to card processing processes to enhance satisfaction.
• Resolve customer queries related to card issuing or acquiring business.
• Ensure timely response to customer requests and calls.
• Update comparative pricing structure for banks issuing cards in Qatar.
• Ensure timely delivery of credit cardholder statements.
• Compile and present relevant MIS to management.

Education

University graduate

Job description

Responsibilities

• Act as a problem solver for cardholders and merchants by liaising activities between branches and EBD.
• Assist the Head in providing training to customer service representatives at branches and the Customer Care Centre, Branches, and DSAs.
• Recommend changes to card processing processes to reduce complaints and increase satisfaction.
• Resolve all customer queries related to card issuing or acquiring business.
• Ensure timely response to customer requests and calls.
• Update comparative pricing structure for all banks issuing cards in Qatar.
• Ensure credit cardholder statements are delivered on time and resolve queries related to non‑receipt of statements.
• Compiles and presents relevant MIS to the Head of Cards, GM Retail Banking, and the Group’s management.

Qualifications

• University graduate with at least 2 years of experience in financial services, specializing in credit card business.

About The Company

Qatar National Bank (QNB Group) was established in 1964 as the country’s first Qatari‑owned commercial bank. It is owned 50% by the Qatar Investment Authority and 50% by the private sector. QNB Group has become one of the largest banks in the Middle East and North Africa, holding more than 45% of the banking‑sector assets. The Group operates in 24 countries through subsidiaries and associate companies, employing about 8,800 staff across 400 branches and offices supported by more than 800 ATMs.