Customer Service Manager

Alshaya Group; Doha; On-site; QAR 250,000 - 420,000; Full time

Job summary

ULTA Beauty in Qatar is launching soon and is seeking a Customer Service Manager to shape the customer journey across in-store and online experiences. You will lead teams to deliver service excellence, monitor satisfaction metrics, and partner with marketing on promotions and loyalty initiatives to ensure a premium, welcoming beauty experience.

The role focuses on building a customer-first culture, driving loyalty, and collaborating with store leadership to bring the brand promise to life from

Qualifications

• 7+ years of experience in customer experience, retail operations, or store management.
• Strong leadership and team development skills.
• Experience using CRM and customer feedback tools.
• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments.

Responsibilities

• Developing and implementing customer experience strategies across retail stores.
• Leading, coaching, and inspiring teams to deliver outstanding customer service.
• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement.
• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events.
• Analyzing customer insights and behaviour to enhance the overall shopping experience.
• Resolving escalated customer concerns with professionalism and empathy.
• Ensuring store environments reflect a premium and welcoming beauty experience.

Skills

Leadership

Customer service

Team development

Customer experience

Tools

CRM platforms

Customer feedback tools

Job description

Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?

As ULTA Beauty prepares to launch in Qatar, we're looking for an experienced Customer Service Manager to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.

In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.

What you'll be doing:

• Developing and implementing customer experience strategies across retail stores


• Leading, coaching, and inspiring teams to deliver outstanding customer service


• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement


• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events


• Analyzing customer insights and behaviour to enhance the overall shopping experience


• Resolving escalated customer concerns with professionalism and empathy


• Ensuring store environments reflect a premium and welcoming beauty experience

We're looking for candidates with:

• 7+ years of experience in customer experience, retail operations, or store management


• Strong leadership and team development skills


• Experience using CRM and customer feedback tools


• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments


• A passion for beauty, skincare, and delivering exceptional customer service

This is a unique opportunity to be part of the launch of ULTA Beauty in Qatar, helping to define the customer experience from day one while building your career with one of the region's leading retail groups.

Ready to help create the ultimate beauty experience? We'd love to hear from you.