Beauty Customer Experience Manager | Qatar Launch

Alshaya Group; Doha; On-site; QAR 250,000 - 420,000; Full time

Job summary

ULTA Beauty in Qatar is launching soon and is seeking a Customer Service Manager to shape the customer journey across in-store and online experiences. You will lead teams to deliver service excellence, monitor satisfaction metrics, and partner with marketing on promotions and loyalty initiatives to ensure a premium, welcoming beauty experience.

The role focuses on building a customer-first culture, driving loyalty, and collaborating with store leadership to bring the brand promise to life from

Qualifications

• 7+ years of experience in customer experience, retail operations, or store management.
• Strong leadership and team development skills.
• Experience using CRM and customer feedback tools.
• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments.

Responsibilities

• Developing and implementing customer experience strategies across retail stores.
• Leading, coaching, and inspiring teams to deliver outstanding customer service.
• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement.
• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events.
• Analyzing customer insights and behaviour to enhance the overall shopping experience.
• Resolving escalated customer concerns with professionalism and empathy.
• Ensuring store environments reflect a premium and welcoming beauty experience.

Skills

Leadership

Customer service

Team development

Customer experience

Tools

CRM platforms

Customer feedback tools

Job description

ULTA Beauty in Qatar is launching soon and is seeking a Customer Service Manager to shape the customer journey across in-store and online experiences. You will lead teams to deliver service excellence, monitor satisfaction metrics, and partner with marketing on promotions and loyalty initiatives to ensure a premium, welcoming beauty experience.

The role focuses on building a customer-first culture, driving loyalty, and collaborating with store leadership to bring the brand promise to life from