COMMERCIAL TEAM LEAD

Reliance Human Resources Consultancy; Qatar; On-site; QAR 240,000 - 360,000; Full time

Job summary

Reliance Human Resources Consultancy in Qatar is seeking a senior Customer Service and Commercial Operations leader to oversee a growing service team. You will drive client relationships, manage RFQs and quotations, and contribute to upselling opportunities while ensuring timely order processing and high customer satisfaction.

The role requires a Bachelor's degree, 7+ years of experience, strong English communication, and proficiency with ERP systems and MS Office.

Qualifications

• Bachelors degree in a relevant field.
• 7+ years of experience in Customer Service / Commercial Operations.
• Experience with RFQs, quotations, upselling and client relationships.

Responsibilities

• Lead and supervise the Customer Service team.
• Manage client relationships and drive business growth.
• Handle quotations, RFQs, and follow-ups.
• Ensure timely order processing and customer satisfaction.
• Monitor team performance and KPIs.

Skills

Leadership

Customer service

Communication

Team management

MS Office

ERP systems

Education

Bachelor's degree

Tools

ERP systems

MS Office

Job description

Requirements:

Bachelor's degree in a relevant field.

Minimum 7+ years of experience in Customer Service / Commercial Operations.

Must be available in QATAR

Experience handling RFQs, quotations, upselling, and client relationship management.

Strong team leadership and customer service skills.

Experience with ERP systems and MS Office.

Excellent English communication skills.

Key Responsibilities:

Lead and supervise the Customer Service team.

Manage client relationships and drive business growth.

Handle quotations, RFQs, and follow-ups.

Ensure timely order processing and customer satisfaction.

Monitor team performance and KPIs.