Coffee Machine Technician

R.E.A.L Roastery; Doha; On-site; QAR 167,000 - 279,000; Full time

Job summary

R.E.A.L Roastery in Doha, Qatar, seeks an experienced Coffee Equipment Technician to service high-end commercial machines across hospitality sites. You will troubleshoot, install, calibrate, and maintain espresso equipment, grinders, and related systems, with emphasis on reliability and quality.

Strong diagnostic and communication skills are essential. Join a multi-brand environment focusing on customer service, safety compliance, and on-site and remote support to minimize downtime and ensure

Qualifications

• Minimum of 5 years hands-on experience with installation, servicing, maintenance and repair of commercial coffee equipment.
• Strong knowledge of hydraulic, pneumatic, mechanical, electrical and electronic systems.
• Extensive espresso machine and grinder calibration experience.
• Proven boiler system diagnosis/repair across single, heat-exchanger and dual-boiler configurations.
• Ability to read electrical/mechanical schematics and manufacturer troubleshooting guides.

Responsibilities

• Diagnose and troubleshoot on-site complex equipment issues.
• Install, configure, test, and commission equipment at customer locations.
• Perform preventive maintenance and calibration checks.
• Repair and replace faulty components.
• Provide remote and on-site technical support as needed.
• Maintain service records, equipment histories, and part inventories.

Skills

Equipment Calibration

Electrical Expertise

Water Filtration

Technical Documentation

Installation

Troubleshooting

Boiler Systems

PID Controls

Teamwork

Customer Training

Communication Skills

Problem Solving

Time Management

Driving Licence

English Proficiency

Education

Electrical/Mechanical Eng. Diploma

Tools

Workshop management software

Mobile service dispatch

Electrical testing tools

Job description

• Equipment Diagnostics & Troubleshooting: Perform on-site troubleshooting and diagnose complex mechanical, electrical, electronic, hydraulic, and plumbing issues in commercial espresso machines, grinders, brewers, blenders, and related coffee equipment.

• Installation & Commissioning: Install, configure, test, and commission commercial coffee equipment at customer locations, ensuring compliance with manufacturer specifications, safety requirements, and operational standards.

• Equipment Calibration & Optimization: Perform precision calibration of espresso machines and grinders, including pressure, temperature, flow rate, and grinding adjustments, to ensure consistent extraction quality and optimal equipment performance.

• Preventive Maintenance: Conduct scheduled preventive maintenance, including equipment inspections, descaling, cleaning, calibration checks, lubrication, and component adjustments to maximize equipment reliability and service life.

• Equipment Repair & Parts Replacement: Diagnose, repair, and replace faulty or worn components, including group heads, boilers, heating elements, pumps, pressure sensors, solenoid valves, gaskets, grinder burrs, and motors.

• Technical Diagnostics: Utilize appropriate diagnostic tools and testing equipment to identify and resolve electrical, electronic, mechanical, and water supply system failures.

• Water Quality & Filtration Management: Inspect, install, maintain, and troubleshoot water filtration systems, including monitoring total dissolved solids (TDS), water hardness, water pressure, and filtration performance to prevent equipment damage and maintain coffee quality.

• Remote Technical Support: Provide technical assistance to customers through phone or video calls, resolving minor equipment issues remotely and coordinating on-site service visits when necessary.

• Emergency Repairs & Service Response: Respond promptly to urgent technical service requests, implement effective repair solutions, and minimize equipment downtime for commercial and hospitality clients.

• Service Documentation & Reporting: Maintain accurate and up-to-date service records, equipment histories, maintenance schedules, and repair reports using the company's internal service management system.

• Spare Parts & Inventory Management: Maintain organized spare parts inventories in the workshop and service vehicle, monitor stock levels, and coordinate replenishment to ensure the availability of essential components.

• Customer Training & Technical Guidance: Provide hands-on training to baristas, café managers, and hospitality personnel on proper equipment operation, routine cleaning, basic troubleshooting, and daily maintenance procedures.

• Manufacturer Coordination & Technical Support: Collaborate with equipment manufacturers and technical support teams, including Iberital, La San Marco, and other relevant suppliers, to resolve advanced technical issues and implement manufacturer-approved repair procedures.

• Quality & Safety Compliance: Ensure all technical activities are performed in accordance with manufacturer guidelines, workplace safety requirements, and R.E.A.L Roastery's quality and service standards.

Desired Candidate Profile

• Professional Experience: Minimum of 5 years of hands-on experience in the installation, servicing, maintenance, and repair of commercial coffee equipment, including but not limited to brands such as Iberital, La San Marco, La Marzocco, Slayer, Synesso, Mazzer, Mahlkönig, Victoria Arduino, Nuova Simonelli, Rancilio, BUNN, Wilbur Curtis, and FETCO, or equivalent professional equipment manufacturers.

• Mechanical & Electrical Expertise: Strong technical knowledge of hydraulic, pneumatic, mechanical, electrical, and electronic systems used in commercial espresso machines and related coffee equipment.

• Equipment Calibration: Extensive experience in espresso machine and grinder calibration, including the ability to fine-tune pressure, temperature, flow rate, and grinding parameters to maintain consistent extraction quality under varying operating conditions.

• Boiler Systems & Repairs: Proven experience in diagnosing, repairing, and replacing commercial espresso machine boiler systems, including single-boiler, heat-exchanger, and dual-boiler configurations.

• Electronic Controls & Diagnostics: Familiarity with PID controllers, thermocouples, temperature sensors, electronic control boards, and advanced electronic systems used in modern commercial coffee equipment.

• Water Chemistry & Filtration: Strong understanding of water chemistry, hardness, TDS, filtration systems, and the impact of water quality on equipment performance, maintenance, and longevity.

• Technical Documentation: Ability to read, interpret, and apply technical manuals, electrical wiring diagrams, mechanical schematics, and manufacturer troubleshooting guides.

• Installation & Commissioning: Practical experience in installing and commissioning commercial coffee equipment, including electrical connections, plumbing requirements, water filtration integration, and operational testing.

• Technical Problem-Solving: Demonstrated ability to independently diagnose equipment failures, identify root causes, and implement reliable, long-term repair solutions.

  
  

Soft Skills & Competencies

• Communication Skills: Excellent communication skills, with the ability to clearly explain technical issues, repair requirements, and maintenance recommendations to customers with varying levels of technical knowledge.

• Attention to Detail: Strong commitment to accuracy, quality workmanship, and maintaining the highest standards of technical repair and customer service.

• Time Management & Prioritization: Ability to work independently, manage multiple service calls, coordinate scheduled maintenance activities, and prioritize emergency repair requests effectively.

• Customer Service Orientation: Professional attitude and a customer-focused approach, with a commitment to building long-term client relationships and ensuring customer satisfaction.

• Problem-Solving Mindset: Strong analytical skills and a proactive approach to identifying root causes and delivering permanent solutions rather than temporary fixes.

• Teamwork & Collaboration: Ability to collaborate effectively with internal operations teams, fellow technicians, customers, and international equipment manufacturers.

• Adaptability & Flexibility: Willingness to work in different commercial environments, respond to urgent technical requests, and adapt to new equipment technologies and manufacturer requirements.

  
  

Preferred Qualifications

• Manufacturer Certifications: Technical training or certification from recognized commercial coffee equipment manufacturers such as Iberital, La San Marco, La Marzocco, Rancilio, Mazzer, Mahlkönig, Victoria Arduino, Nuova Simonelli, or equivalent brands.

• Technical Education: Diploma or certification in Electrical Engineering, Mechanical Engineering, Electromechanics, Mechatronics, or a related technical field.

• Additional Technical Certifications: Certifications or practical training in electrical systems, HVAC, refrigeration, plumbing, or commercial small-appliance servicing are considered an advantage.

• Technical Leadership: Previous experience training, mentoring, or supervising junior technicians and supporting the development of technical service teams.

• Multi-Brand Equipment Expertise: Proven experience servicing different manufacturers and equipment categories, with strong capabilities in both mechanical repairs and electrical troubleshooting.

• Service Management Systems: Familiarity with workshop management software, digital maintenance records, inventory management systems, and mobile service dispatch platforms.

• Hospitality Industry Experience: Previous experience supporting coffee equipment operations within hotels, restaurants, cafés, airline lounges, catering facilities, or other high-volume hospitality environments.

• Language Proficiency: Good command of written and spoken English. Arabic language skills are an advantage.

• Driving Licence: Valid driving licence and ability to travel to customer locations across Qatar for installation, maintenance, and emergency service assignments.