Club Manager - Society, Qatar. Closes 2 July

clubrugby; Qatar; On-site; Confidential; Full time

Job summary

Society Club in Qatar is seeking a Club Manager to lead overall performance, service quality, cleanliness and brand presentation across revenue streams, including Membership, Fitness, Academy, Wellness, F&B and Retail.

You will report to the Regional Operations Manager and drive day-to-day operations, member experience and operational standards, coordinating with Sales, Fitness, Academy and Wellness leaders to achieve targets.

Job description

Club Manager - Society, Qatar. Closes 2 July

Salary:16-20k QAR monthly, UK equivalent circa £5.5K monthly (inc tax free calculation) depending on qualification & experience, uncapped commission potential (paid quarterly)
Department:Operations
Division:Society Sport Centre

Society is more than a workplace — it’s a lifestyle destination.
Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards.

We’re building a team as ambitious as the brand itself.
If you’re driven by excellence, inspired by lifestyle‑led brands, and passionate about delivering world‑class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different.

Role Purpose

The Club Manager is responsible for the overall performance, operational excellence and member experience of Society Club, ensuring the facility consistently delivers to the highest standards across service, cleanliness, maintenance and brand presentation across all revenue streams including Membership, Fitness, Academy, Wellness, F&B and Retail.

This is a leadership role overseeing all day-to-day club operations while coordinating closely with functional leaders (Sales, Fitness, Academy and Wellness) to ensure each department achieves its objectives. The Club Manager is accountable for creating a seamless, premium member experience, driving club-level performance and ensuring operational discipline across all areas of the facility. The role reports into the Regional Operations Manager and is responsible for executing the operational strategy at club level while ensuring alignment with wider business objectives.

In addition, the Club Manager will oversee the launch and ongoing performance of the Wellness Lab, ensuring it is successfully integrated into the club ecosystem and contributes to both revenue growth and member engagement.

Key Responsibilities

Club Operations & Performance

• Oversee day-to-day operations of Society Club across all departments.
• Ensure smooth running of all areas including gym floor, studios, pool, academy spaces and Wellness Lab.
• Ensure exceptional standards of cleanliness are maintained across all areas of the club.
• Deliver overall club performance in line with business targets.
• Monitor daily, weekly and monthly KPIs across all functions.
• Act as the senior operational lead within the club.

Commercial Performance & Coordination

• Drive overall club revenue performance across Membership, Personal Training, Academy, Wellness Lab, Retail and F&B.
• Work closely with Sales Manager to ensure membership targets are achieved.
• Coordinate with Fitness Manager to optimise PT and Group Exercise performance.
• Coordinate with Academy Manager to ensure enrolment and retention targets are met.
• Oversee Wellness Lab performance and profitability.
• Identify cross-selling and revenue optimisation opportunities across all verticals.

Member Experience & Brand Standards

• Own the end-to-end member journey within the club.
• Ensure a consistently premium, hospitality-level experience across all touchpoints.
• Maintain exceptional standards of cleanliness, presentation and facility condition.
• Monitor and act on member feedback and satisfaction metrics.
• Ensure alignment with Society brand standards at all times.
• Lead and manage all in-club teams across departments.
• Drive accountability, performance and service culture.
• Ensure clear communication and alignment across departments.
• Support department managers in performance management and development of their teams.
• Act as the cultural leader within the club.

Wellness Lab Oversight

• Oversee the launch and integration of the Wellness Lab within the club.
• Ensure alignment with overall club operations and member journey.
• Monitor commercial performance, utilisation and service standards.
• Support development of the wellness offering in line with business strategy.
• Ensure operational excellence and brand alignment.

Operational Standards, Compliance & Facilities

• Ensure full compliance with health, safety and operational standards.
• Oversee cleanliness, maintenance and overall facility condition across all areas of the club.
• Coordinate closely with the Housekeeping Supervisor (external contractor) to ensure cleaning standards and schedules are consistently delivered.
• Work with the Facilities Manager on contractor performance and service quality.
• Conduct regular audits of cleanliness, maintenance and presentation standards.
• Ensure all areas meet Society’s premium brand expectations at all times.

Cross-Functional Leadership (Matrix Structure)

• Work under the direction of the Regional Operations Manager to deliver operational consistency and performance.
• Coordinate with Sales, Fitness, Academy and Wellness leaders to ensure alignment and delivery.
• Ensure departmental strategies are executed effectively within the club environment.
• Provide feedback and insight to support wider business decision-making.
• Maintain clear accountability between club operations and functional ownership.

Food & Beverage & Retail Oversight

• Oversee the presentation, cleanliness and operational standards of all F&B and Retail areas.
• Ensure alignment with Society’s premium brand positioning.
• Monitor product display, merchandising and stock presentation.
• Coordinate with F&B and Retail Supervisors to ensure performance and standards.
• Support product launches, collaborations and activations.
• Integrate F&B and Retail into the overall member experience.