Client Support Administrator at General Dynamics Information Technology

General Dynamics Information Technology; Doha; On-site; QAR 125,000 - 135,000; Full time

Job summary

General Dynamics Information Technology is seeking a Client Support Administrator in Doha, Qatar, onsite at the customer site. The role focuses on installation, maintenance and troubleshooting of information systems for defense-related operations.

The position requires a high school diploma and 1+ years of related experience, with Security+ and MCSA-Desktop certifications preferred. US citizenship is required for the customer site and security clearance considerations apply.

Qualifications

• Education: High School Diploma/GED.
• Experience: 1+ years of related experience.
• Skills: Installing/deleting client software; patching and security fixes.
• Certifications: Security+ (DoW 8570.01-M) and MCSA Desktop or equivalent.
• Specialized experience: diagnosing basic workstation issues and software deployment.

Responsibilities

• Provides installation, maintenance and troubleshooting support of information systems applications and related hardware.
• Performs technical tasks and assists with milestones on projects.
• Delivers solutions to technical problems of moderate scope and complexity.
• Maintains documentation for computer systems and operations processes.
• Provides incident response and customer support tasks.
• Hands-on work supporting installations, repair and troubleshooting of communications systems.

Skills

Software installation

Troubleshooting

Security+ knowledge

Patches deployment

Education

High School Diploma/GED

Job description

Clearance Level Secret Category Technical Support Services Location Doha, Qatar (Onsite Workplace) Key Skills For Success Computer Systems Microsoft Windows Troubleshooting REQ#:RQ222831 Public Trust:None Requisition Type:Regular

Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Client Support Administrator CLC 8 Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.

How a Client Support Administrator will make an impact

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Performs technical tasks and assists with the completion of milestones associated with specific projects.
• Provides solutions to technical problems of moderate scope and complexity.
• Prepares and maintains documentation for processes and procedures related to computer systems and operations.
• Provides incident response and performs customer support tasks.
• Apply associate-level “hands on” work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

What you’ll need to succeed

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Required Technical Skills: Experience in installing/deleting of client level software.
• CERTIFICATIONS: Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: Security+ Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent Security Clearance Level: SECRET GENERAL EXPERIENCE: Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.
• SPECIALIZED EXPERIENCE: Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.
• Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
• Preferred Skills: Experience interacting with military personnel.

Location and work requirements

Location: On Customer Site US Citizenship Required

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience 1 + years of related experience may vary based on technical training, certification(s), or degree Certification Security+ (issued before 01/01/2011) - CompTIA - CompTIA Travel Required Less than 10% Citizenship U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $25.63 - $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer

Individuals with Disabilities / Protected Veterans