Cargo Process Innovation Specialist

Qatar Airways; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Qatar Airways Group is seeking a Cargo Process Improvement Specialist for the CT2 project. You will support ConOps development, optimize cargo workflows, and ensure readiness across facilities, MHS and IT solutions.

The role involves workshops, testing, SOP creation and change control to enable a successful CT2 go-live and ramp-up. The candidate should have a minimum of 4 years in process improvement within air cargo or logistics, with strong mapping, elicitation and stakeholder management

Qualifications

• Bachelor’s Degree or Equivalent.
• Minimum 4 years of job-related experience.
• Relevant experience in process improvement, business process re-engineering, operational analysis, air cargo, logistics, automated warehousing or similar high-throughput environments.
• Proven experience in process mapping, requirements elicitation, root-cause analysis, future-state design and cross-functional workshop facilitation.
• Strong understanding of air cargo and logistics operations and their interfaces across people, facilities and systems.
• Ability to translate requirements into operating concepts, business rules, SOPs, test scenarios and KPIs.

Responsibilities

• Support the development and maintenance of the future-state CT2 ConOps and cargo processes.
• Collaborate to develop an integrated CT2 operating model across facilities, systems, people, processes and ORAT activities.
• Document end-to-end cargo processes including workflows, system interactions and roles.
• Facilitate structured workshops with SMEs to develop future-state process requirements.
• Identify improvement opportunities and incorporate best practices into CT2 processes.
• Develop test scenarios and outcomes for normal, peak and recovery conditions.
• Support end-to-end testing, including test case prep, participation and issue tracking.
• Collaborate with Quality & Compliance teams, ORAT consultants, and stakeholders for readiness assessments.
• Prepare and maintain CT2 SOPs, work instructions and process maps.
• Review walk-throughs, tabletop exercises and validation sessions with end users.
• Assess changes for impact on process flows, staffing, training and continuity; provide CT2 change recommendations.
• Perform other duties as directed by Head of Department

Skills

Analytical thinking

Problem-solving

Stakeholder management

English language

MS Office

Process modelling tools

Education

Bachelor’s degree or equivalent

Industrial/Logistics/Operations related degree (preferred)

Tools

Microsoft Office

Process modelling tools

Job description

Qatar Airways Group is seeking a Cargo Process Improvement Specialist for the CT2 project. You will support ConOps development, optimize cargo workflows, and ensure readiness across facilities, MHS and IT solutions.

The role involves workshops, testing, SOP creation and change control to enable a successful CT2 go-live and ramp-up. The candidate should have a minimum of 4 years in process improvement within air cargo or logistics, with strong mapping, elicitation and stakeholder management