Cargo Process Improvement Specialist - Cargo Terminal 2 (Fixed-Term Contract)

Qatar Airways; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Qatar Airways Group is seeking a Cargo Process Improvement Specialist for the CT2 project. You will support ConOps development, optimize cargo workflows, and ensure readiness across facilities, MHS and IT solutions.

The role involves workshops, testing, SOP creation and change control to enable a successful CT2 go-live and ramp-up. The candidate should have a minimum of 4 years in process improvement within air cargo or logistics, with strong mapping, elicitation and stakeholder management

Qualifications

• Bachelor’s Degree or Equivalent.
• Minimum 4 years of job-related experience.
• Relevant experience in process improvement, business process re-engineering, operational analysis, air cargo, logistics, automated warehousing or similar high-throughput environments.
• Proven experience in process mapping, requirements elicitation, root-cause analysis, future-state design and cross-functional workshop facilitation.
• Strong understanding of air cargo and logistics operations and their interfaces across people, facilities and systems.
• Ability to translate requirements into operating concepts, business rules, SOPs, test scenarios and KPIs.

Responsibilities

• Support the development and maintenance of the future-state CT2 ConOps and cargo processes.
• Collaborate to develop an integrated CT2 operating model across facilities, systems, people, processes and ORAT activities.
• Document end-to-end cargo processes including workflows, system interactions and roles.
• Facilitate structured workshops with SMEs to develop future-state process requirements.
• Identify improvement opportunities and incorporate best practices into CT2 processes.
• Develop test scenarios and outcomes for normal, peak and recovery conditions.
• Support end-to-end testing, including test case prep, participation and issue tracking.
• Collaborate with Quality & Compliance teams, ORAT consultants, and stakeholders for readiness assessments.
• Prepare and maintain CT2 SOPs, work instructions and process maps.
• Review walk-throughs, tabletop exercises and validation sessions with end users.
• Assess changes for impact on process flows, staffing, training and continuity; provide CT2 change recommendations.
• Perform other duties as directed by Head of Department

Skills

Analytical thinking

Problem-solving

Stakeholder management

English language

MS Office

Process modelling tools

Education

Bachelor’s degree or equivalent

Industrial/Logistics/Operations related degree (preferred)

Tools

Microsoft Office

Process modelling tools

Job description

Cargo Process Improvement Specialist - Cargo Terminal 2 (Fixed-Term Contract)

Ref # 238542

Location

Job family

Cargo & Airport Operations

• Closing Date: 2026-11-23

About the role

Support the development, validation, and implementation of the future-state Concept of Operations (ConOps), cargo operating processes, operational requirements, and SOP readiness for the Cargo Terminal 2 (CT2) project. Collaborate with QAS Cargo functional teams and project stakeholders to align facility design, Material Handling Systems (MHS), and IT solutions with business and operational requirements. Contribute to process optimization, operational readiness, innovation, and automation initiatives to ensure safe, compliant, efficient, and scalable cargo operations, supporting the successful go-live and sustainable ramp-up of CT2.

Contract Duration: 3 years

Responsibilities

• Support the development and maintenance of the future-state CT2 Concept of Operations (ConOps) and cargo processes, ensuring workflows, material handling systems (MHS), and operational readiness activities are aligned with QAS Cargo business objectives.
• Collaborate with stakeholders to develop an integrated CT2 operating model covering facilities, systems, people, processes, and Operational Readiness and Airport Transfer (ORAT) activities, ensuring operational readiness for normal, peak, and service recovery scenarios.
• Support the development, mapping and documentation of end-to-end cargo operational processes for CT2 using approved process-modelling methods, including workflows, system interactions, roles, responsibilities, and performance measures.
• Facilitate structured workshops with QAS Cargo operational and functional subject-matter experts (SMEs) to develop future-state process requirements and define efficient cargo handling processes.
• Review current operations, identify improvement opportunities, and incorporate best practices into CT2 processes while avoiding existing operational inefficiencies.
• Develop test scenarios and expected outcomes for normal, peak and business-continuity and recovery conditions, ensuring coverage of critical cargo journeys and cross-functional hand-offs.
• Support end-to-end testing activities, including preparing test cases, coordinating user participation, monitoring execution, recording outcomes, and tracking issues through resolution.
• Collaborate with Quality & Compliance teams, ORAT consultants, and project stakeholders to support operational trials, readiness assessments, success criteria, and evidence-based familiarization activities.
• Prepare and maintain CT2 SOPs, work instructions, process maps, escalation matrices, contingency procedures and quick-reference materials, ensuring consistency with the approved ConOps and validated system behavior.
• Review and conduct process walk-throughs, tabletop exercises and validation sessions with nominated end users to confirm that procedures are practical, roles are clear and required information, equipment and systems are available at each process step.
• Assess proposed changes and deviations for impact on process flows, staffing assumptions, training, interfaces, testing and business continuity and provide documented recommendations through CT2 change control.
• Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

About you

• Bachelor’s Degree or Equivalent
• Minimum 4 years of job-related experience
• Relevant experience in process improvement, business process re-engineering, operational analysis, air cargo, logistics, automated warehousing or a comparable high-throughput operating environments.
• Proven experience in process mapping, requirements elicitation, root-cause analysis, future-state design and cross-functional workshop facilitation.
• Good understanding of air cargo and logistics operations, including the interaction between people, facilities, material handling systems (MHS), operational systems, and business controls.
• Ability to translate operational and business requirements into clear operating concepts, process requirements, business rules, SOPs, test scenarios, and measurable performance indicators.
• Strong analytical, problem-solving, facilitation, documentation, and stakeholder management skills, with the ability to work effectively across multiple functions and achieve alignment on operational solutions.
• Proficiency in Microsoft Office and relevant process-modelling, collaboration, reporting or requirements-management tools.
• Command of English language

Preferred

• Bachelor’s Degree or equivalent qualification in Industrial Engineering, Logistics, Supply Chain Management, Aviation, Operations Management, Business Process Management, or a related field is preferred.
• Previous experience in airport operations, cargo terminals, Material Handling Systems (MHS), Operational Readiness and Airport Transfer (ORAT), or large-scale infrastructure implementation projects is highly desirable
• Professional certification or formal training in Lean Six Sigma, Business Process Management (BPM), Business Analysis, Project Management or Change Management.
• Experience with simulation or Digital Twin applications.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.