Caf & Dining Experience Manager

AccorHotel; Doha; On-site; QAR 201,000 - 312,000; Full time

Job summary

AccorHotel is seeking a seasoned Front-of-House leader to manage Traiteur Caf, Dine-in area, Sushi Bar and Live Arabic Bakery in Doha. You will direct daily operations, mentor staff and ensure a warm, premium guest experience from arrival through departure.

Ideal candidates have 3–5 years in luxury hotels, strong supervisory skills, and a passion for hospitality excellence, with focus on guest satisfaction and revenue growth.

Qualifications

• Bachelors or Diploma in Hospitality Management or related field.
• Experience in luxury hotels or upscale hospitality environments.
• Strong guest relations and service orientation.
• Proven track record in front‑of‑house operations and supervision.
• Knowledge of food safety, hygiene and HACCP principles.

Responsibilities

• Oversee front-of-house operations across Traiteur Caf, Dine-in, Sushi Bar and Live Bakery.
• Lead, coach and develop the FOH team to deliver exceptional service.
• Drive revenue through upselling and guest experience enhancements.
• Coordinate with culinary and service teams for seamless service.
• Monitor standards, cleanliness, ambience and guest satisfaction.

Skills

Guest relations

Front-of-house operations

Upselling

Team leadership

Training & development

Customer service

Education

Bachelor's degree or Diploma in Hospitality Management

Job description

Job Description

Serve as the face and brand ambassador of the Traiteur concept creating a warm welcoming and memorable experience for every guest Oversee the daily front-of-house operations across the Traiteur Caf Dine-in Area Sushi Bar and Live Arabic Bakery Ensure a seamless guest journey from arrival to departure delivering personalized and attentive service at every touchpoint Welcome guests manage seating arrangements and maintain smooth guest flow during operating hours Provide expert recommendations on menu offerings signature dishes beverages and seasonal promotions to enhance the dining experience and maximize sales Build strong guest relationships by anticipating needs recognizing preferences and ensuring guest satisfaction Handle guest feedback special requests and service recovery promptly and professionally Coordinate closely with culinary bakery sushi and service teams to ensure efficient operations and consistent service delivery Monitor service quality cleanliness ambiance and presentation to maintain premium hospitality standards Lead coach and motivate the front-of-house team fostering a culture of exceptional service and continuous improvement Conduct daily team briefings and ensure all team members are knowledgeable about menus promotions and service standards Identify training needs and support the ongoing development of team members Drive revenue through upselling cross-selling and promoting signature products and guest experiences Monitor guest feedback service trends and operational performance implementing improvements where needed Ensure compliance with company policies food safety hygiene health and safety and brand standards Collaborate with Marketing and Food amp Beverage teams to support promotional campaigns seasonal activations and special events Prepare operational reports monitor key performance indicators KPIs and recommend initiatives to enhance guest satisfaction and business performance Act as a role model by demonstrating professionalism leadership and a genuine passion for hospitality

Qualifications

Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum 3 5 years of experience in luxury hotels, premium caf s, fine dining restaurants, or upscale lifestyle hospitality concepts. Previous experience in a supervisory or managerial front-of-house role is required. Experience in guest relations, restaurant operations, or luxury food amp beverage concepts is highly desirable. Knowledge of food safety, hygiene, and HACCP standards.