Assistant Director of Housekeeping

RIXOS; Doha; On-site; QAR 250,000 - 420,000; Full time

Job summary

RIXOS Doha is seeking an experienced Assistant Director of Housekeeping to support the Director in delivering top-tier cleanliness and guest satisfaction. You will lead a large team across guest rooms, public areas, and back-of-house, upholding brand standards and SOPs while driving efficiency and consistent presentation throughout the hotel.

The role requires strong leadership, budgeting, and cross-department collaboration with Front Office, Engineering, and Laundry to ensure smooth operations

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 5-7 years of housekeeping experience in the hospitality industry.
• Previous supervisory or managerial experience in a luxury hotel.
• Experience managing large teams and high-volume hotel operations.
• Strong understanding of housekeeping SOPs, cleaning standards, and hotel operations.
• Knowledge of housekeeping management systems and hotel PMS.
• Excellent communication, organizational, and leadership skills.
• Strong financial awareness and inventory management capabilities.

Responsibilities

• Oversee daily operations of Housekeeping Department including guest rooms, public areas, and back-of-house.
• Ensure rooms cleaned, inspected, and released according to hotel standards.
• Coordinate room assignments and daily housekeeping activities.
• Conduct regular inspections of rooms, corridors, public areas, and service areas.
• Assist in recruitment, onboarding, training, and evaluations.
• Monitor attendance, grooming, discipline, and productivity.
• Maintain brand standards and SOPs; prepare for audits.
• Manage budgets, costs, inventory, and stock control.
• Collaborate with Front Office, Engineering, Laundry, Security, and HR.

Skills

Leadership

Communication

Organizational skills

Financial awareness

Inventory management

Safety compliance

Education

Hospitality management degree

Tools

PMS (Property Management System)

Housekeeping management systems

Job description

Assistant Director of Housekeeping

The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in overseeing the daily operations of the Housekeeping Department ensuring the highest standards of cleanliness hygiene presentation and guest satisfaction throughout the hotel The role assists in managing departmental resources supervising colleagues maintaining brand standards and ensuring efficient and seamless housekeeping operations

What you will be doing

Operational Management Assist in overseeing the daily operations of the Housekeeping Department including guest rooms public areas and back-of-house areas Ensure all guest rooms are cleaned inspected and released according to hotel standards Monitor room cleanliness maintenance conditions and overall presentation Ensure effective coordination of room assignments and daily housekeeping activities Conduct regular inspections of guest rooms corridors public areas and service areas Ensure timely room readiness in coordination with Front Office

People Management amp Leadership Supervise coach and develop Housekeeping Managers Supervisors and operational colleagues Assist with recruitment selection onboarding and training of new colleagues Conduct performance evaluations and provide constructive feedback Identify training needs and implement development initiatives Monitor attendance grooming discipline and productivity Support employee engagement motivation and retention initiatives

Quality Assurance amp Brand Standards Ensure compliance with hotel brand standards and housekeeping SOPs Conduct regular quality inspections and implement corrective actions Maintain high standards of cleanliness hygiene and presentation Prepare the department for internal and external quality audits Monitor guest feedback and implement service improvement initiatives

Financial amp Inventory Management Assist in preparing and monitoring departmental budgets Control operating expenses including cleaning supplies chemicals linen and guest amenities Monitor inventory levels and ensure effective stock management Minimize wastage and ensure appropriate utilization of departmental resources Monitor labour productivity overtime and staffing requirements

Guest Experience amp Satisfaction Ensure prompt and professional responses to guest requests and complaints Support the team in resolving housekeeping-related service issues Ensure special arrangements and VIP room requirements are delivered accurately Monitor guest satisfaction scores and identify opportunities for improvement Maintain strong communication with Front Office and Guest Relations

Health Safety amp Compliance Ensure compliance with health safety and hygiene regulations Monitor the correct handling and storage of cleaning chemicals Ensure colleagues follow safety procedures and use appropriate PPE Conduct regular workplace safety inspections Report and follow up on maintenance issues and workplace hazards Ensure lost and found procedures are consistently followed

Interdepartmental Coordination Coordinate with Front Office regarding room status priorities and guest requirements Liaise with Engineering to ensure timely resolution of maintenance issues Coordinate with Laundry to maintain sufficient linen availability and quality Work closely with Security regarding lost and found and incident reporting Collaborate with HR and Learning amp Development on staffing engagement and training initiatives

Diploma or Bachelor's degree in Hospitality Management or a related field. Minimum 5 7 years of housekeeping experience in the hospitality industry. Previous experience in a supervisory or managerial position within a luxury hotel. Experience managing large teams and high-volume hotel operations. Strong understanding of housekeeping SOPs, cleaning standards, and hotel operations. Knowledge of housekeeping management systems and hotel PMS. Excellent communication, organizational, and leadership skills. Strong financial awareness and inventory management capabilities.