Assistant Director of Housekeeping

Accor; Doha; On-site; QAR 90,000 - 130,000; Full time

Job summary

Accor in Qatar seeks an Assistant Director of Housekeeping to support the Director in delivering exceptional cleanliness, hygiene, and guest satisfaction across the hotel. You will supervise, coach, and develop a large housekeeping team while ensuring brand standards and efficient operations.

The role requires strong leadership, budget awareness and collaboration with Front Office, Engineering, Laundry, and Security to maintain service quality.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 5–7 years of housekeeping experience in the hospitality industry.
• Experience in a supervisory or managerial position within a luxury hotel.
• Strong understanding of housekeeping SOPs, cleaning standards, and hotel operations.
• Knowledge of housekeeping management systems and hotel PMS.

Responsibilities

• Assist in overseeing daily operations of the Housekeeping Department including guest rooms, public areas, and back-of-house areas.
• Coordinate room assignments and daily housekeeping activities with Front Office.
• Conduct regular inspections of guest rooms, corridors, public areas and service areas.
• Supervise, coach and develop Housekeeping Managers, Supervisors and staff; training and onboarding.
• Monitor budgets, inventory, and control operating expenses (supplies, linen, amenities).
• Ensure prompt responses to guest requests and VIP room requirements; maintain guest satisfaction.
• Ensure health, safety and hygiene compliance; enforce PPE and proper chemical handling.
• Collaborate with Front Office, Engineering, Laundry, Security, HR on interdepartmental activities.

Skills

Leadership

People management

Communication

Guest satisfaction

Education

Diploma or Bachelor’s degree in Hospitality Management

Tools

PMS (Property Management System)

Housekeeping management software

Job description

Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in overseeing the daily operations of the Housekeeping Department ensuring the highest standards of cleanliness hygiene presentation and guest satisfaction throughout the hotel The role assists in managing departmental resources supervising colleagues maintaining brand standards and ensuring efficient and seamless housekeeping operations.

What you will be doing

Operational Management

Assist in overseeing the daily operations of the Housekeeping Department including guest rooms public areas and back-of-house areas Ensure all guest rooms are cleaned inspected and released according to hotel standards Monitor room cleanliness maintenance conditions and overall presentation Ensure effective coordination of room assignments and daily housekeeping activities Conduct regular inspections of guest rooms corridors public areas and service areas Ensure timely room readiness in coordination with Front Office.

People Management amp Leadership

Supervise coach and develop Housekeeping Managers Supervisors and operational colleagues Assist with recruitment selection onboarding and training of new colleagues Conduct performance evaluations and provide constructive feedback Identify training needs and implement development initiatives Monitor attendance grooming discipline and productivity Support employee engagement motivation and retention initiatives.

Quality Assurance amp Brand Standards

Ensure compliance with hotel brand standards and housekeeping SOPs Conduct regular quality inspections and implement corrective actions Maintain high standards of cleanliness hygiene and presentation Prepare the department for internal and external quality audits Monitor guest feedback and implement service improvement initiatives.

Financial amp Inventory Management

Assist in preparing and monitoring departmental budgets Control operating expenses including cleaning supplies chemicals linen and guest amenities Monitor inventory levels and ensure effective stock management Minimize wastage and ensure appropriate utilization of departmental resources Monitor labour productivity overtime and staffing requirements.

Guest Experience amp Satisfaction

Ensure prompt and professional responses to guest requests and complaints Support the team in resolving housekeeping-related service issues Ensure special arrangements and VIP room requirements are delivered accurately Monitor guest satisfaction scores and identify opportunities for improvement Maintain strong communication with Front Office and Guest Relations.

Health Safety amp Compliance

Ensure compliance with health safety and hygiene regulations Monitor the correct handling and storage of cleaning chemicals Ensure colleagues follow safety procedures and use appropriate PPE Conduct regular workplace safety inspections Report and follow up on maintenance issues and workplace hazards Ensure lost and found procedures are consistently followed.

Interdepartmental Coordination

Coordinate with Front Office regarding room status priorities and guest requirements Liaise with Engineering to ensure timely resolution of maintenance issues Coordinate with Laundry to maintain sufficient linen availability and quality Work closely with Security regarding lost and found and incident reporting Collaborate with HR and Learning amp Development on staffing engagement and training initiatives.

Diploma or Bachelor's degree in Hospitality Management or a related field. Minimum 5 7 years of housekeeping experience in the hospitality industry. Previous experience in a supervisory or managerial position within a luxury hotel. Experience managing large teams and high-volume hotel operations. Strong understanding of housekeeping SOPs, cleaning standards, and hotel operations. Knowledge of housekeeping management systems and hotel PMS. Excellent communication, organizational, and leadership skills. Strong financial awareness and inventory management capabilities.