Asaya Spa Lounge Team Leader

Crew Life at Sea Ltd.; Doha; On-site; QAR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Benefits package

Job summary

Crew Life at Sea Ltd. in Doha, Qatar, is seeking an experienced Spa Supervisor to oversee daily operations of the Asaya Spa Lounge, including scheduling, training, and performance management of staff.

You will ensure high-quality spa treatments, maintain a clean, organized space, manage inventory, and develop guest relationships through personalized service and proactive problem solving. This role requires at least two years in a supervisory spa or hospitality setting, strong communication, and

Qualifications

• Minimum 2 years in a supervisory or leadership role in spa or hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Knowledge of spa treatments and services.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer service oriented with attention to detail.
• Proficient in Microsoft Office and spa management software.
• Flexible hours including evenings, weekends, and holidays.
• Stand for extended periods and lift up to 25 pounds.

Responsibilities

• Oversee daily operations of the Asaya Spa Lounge, including scheduling, training, and performance management of spa staff.
• Ensure spa treatments and services meet high standards and guest expectations.
• Maintain a clean and organized spa lounge, treatment rooms, relaxation areas, and amenities.
• Monitor inventory levels and order supplies as needed.
• Develop and maintain positive relationships with guests, providing personalized service and addressing concerns.
• Collaborate with other departments to promote spa services to guests.
• Conduct regular team meetings and training sessions on spa services and procedures.
• Assist with creating special promotions and packages to attract new guests and retain clients.
• Handle guest complaints promptly and professionally.
• Adhere to company policies and health and safety regulations.

Skills

Leadership

Customer service

Communication

Time management

Spa knowledge

Staff training

Interpersonal skills

Microsoft Office

Spa software

Tools

Spa software

Microsoft Office

Job description

- Oversee the daily operations of the Asaya Spa Lounge, including scheduling, training, and performance management of the spa staff

- Ensure that all spa treatments and services are delivered to the highest standards, meeting or exceeding guest expectations

- Maintain a clean and organized spa lounge, including treatment rooms, relaxation areas, and amenities

- Monitor inventory levels and order supplies as needed

- Develop and maintain positive relationships with guests, providing personalized service and addressing any concerns or issues

- Collaborate with other departments to promote and market spa services to guests

- Conduct regular team meetings and training sessions to ensure all staff are up-to-date on spa services and procedures

- Assist with creating and implementing special promotions and packages to attract new guests and retain current clients

- Handle guest complaints and resolve any issues in a timely and professional manner

- Adhere to all company policies and procedures, including health and safety regulations

- Continuously strive to improve and enhance the guest experience at the Asaya Spa Lounge

Qualifications:

- Minimum of 2 years experience in a supervisory or leadership role in a spa or hospitality setting

- Excellent communication and interpersonal skills

- Strong organizational and time-management abilities

- Knowledge of spa treatments and services

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Customer service oriented with a strong attention to detail

- Proficient in Microsoft Office and spa management software

- Must be able to work flexible hours, including evenings, weekends, and holidays

- Must be able to stand for extended periods of time and lift up to 25 pounds

We offer a competitive salary and benefits package, along with opportunities for growth and development within the company.