Advanced Field Service Engineer ( O&G Metering Specialist)

Honeywell Technology Solutions Lab; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Honeywell Technologies is seeking an Advanced Field Service Engineer to provide on-site technical support, installation, and maintenance for complex equipment at customer sites. You will lead cross-functional teams, troubleshoot issues, and ensure optimal performance while traveling as needed to varied locations.

The role requires strong technical knowledge, excellent problem-solving, and the ability to train customers and document service activities.

Qualifications

• Bachelor's degree in Engineering or related field; diploma may be considered as substitute.
• Proven experience in field service engineering or similar technical roles.
• Strong technical knowledge of complex machinery and systems.
• Proficient in diagnosing and resolving issues with diagnostic tools.

Responsibilities

• On-site support and maintenance for customer equipment.
• Diagnose and resolve technical issues to minimize downtime.
• Interact with customers to understand needs and provide training.
• Maintain accurate service records and equipment status.
• Develop preventive maintenance schedules.
• Collaborate with engineering, sales, and support teams.
• Provide feedback to product development for improvements.
• Stay updated on industry trends and technologies.
• Adhere to safety policies and travel to sites as needed.
• Travel domestically and internationally to customer sites.

Skills

Field service engineering

Troubleshooting

Technical communication

Independent work

Travel readiness

Customer service

Problem solving

System installation

Education

Bachelor's degree in Engineering

Diploma certifications (in lieu of degree)

Tools

Diagnostic tools

Job description

Job Description

The Advanced Field Service Engineer plays a crucial role in providing on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, or systems. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. This position requires a strong technical background, excellent problem-solving skills, and the ability to work independently and travel extensively to customer sites. The Field Service Engineer collaborates with internal teams and interacts directly with customers, ensuring the efficient operation and customer satisfaction with the products & services. Experience in custody transfer, Tank inventory Management system, Gas Flow Metering Systems & Skids, Flame & Gas Detection Systems with additional knowledge of Field Instrumentation.

Responsibilities

• On-site Support: Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.
• Product Improvement: Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.

Qualifications

• Bachelor's degree in Engineering or a related technical field. Relevant Diploma certifications may be considered in lieu of a degree.
• Proven experience in field service engineering or a related technical role.
• Strong technical knowledge and understanding of complex machinery, equipment, or systems.
• Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals.
• Customer-focused mindset with the ability to build and maintain strong relationships with customers.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel extensively, often on short notice, to customer sites.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.