Unified Communications And Collaboration Engineer L3

Claranet; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Claranet is seeking a Unified Communications and Collaboration Engineer L3 in Lisbon to join our internal team. You will deliver advanced UC support, implement changes across the client’s collaboration and telephony estate, and resolve complex escalations to ensure operational excellence within SLAs.

The role requires 5+ years of hands-on UC experience, ServiceNow expertise, and strong English communication.

Qualificações

• Minimum 5 years’ hands-on experience in unified communications support and engineering, ideally within a managed services or financial services environment.
• Experience with ServiceNow (incident, change, request, and CMDB modules).
• Strong troubleshooting skills across Microsoft Teams, Exchange Online, SharePoint, OneDrive, and collaboration tools.
• Experience with AV and meeting room systems (Crestron, Polycom, Logitech, Teams Rooms).
• Familiarity with Exchange Online and hybrid Exchange environments.
• Working knowledge of collaboration analytics and reporting tools (Power BI, Teams CQD, Teams Insights).
• Microsoft 365 Certified: Teams Administrator Associate (or equivalent).
• Effective communicator with strong written and verbal English skills (B2 or higher).

Responsabilidades

• Deliver advanced UC support, implementation, and change execution across the client’s collaboration and telephony estate.
• Resolve complex escalations, implement platform changes defined by the L4 Specialist, and ensure operational excellence within agreed SLAs and regulatory requirements.

Conhecimentos

UC engineering

ServiceNow

MS Teams troubleshooting

AV/meeting room systems

Exchange Online hybrid

Analytics tools

Microsoft 365 Admin

English communication

Ferramentas

Power BI

Teams CQD

Teams Insights

Crestron

Polycom

Logitech

Teams Rooms

Zoom

Webex

PowerShell

CCaaS

Descrição da oferta de emprego

Unified Communications and Collaboration Engineer L3

We're fast learners, hard
workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers' challenges and to build something stronger together.

Right now, we
are looking for aUnified Communications and Collaboration Engineer L3to integrate our internal team.

Your responsibilities include:

• Deliver advanced UC support, implementation, and
  change execution across the client’s collaboration and telephony estate.
  
• Resolve complex escalations, implement platform
  changes defined by the L4 Specialist, and ensure operational excellence
  within agreed SLAs and regulatory requirements.
  

You
must have:

• Minimum 5 years’ hands-on experience in unified
  communications support and engineering, ideally within a managed services
  or financial services environment.
  
• Experience with ServiceNow (incident, change,
  request, and CMDB modules.
  
• Strong troubleshooting skills across Microsoft
  Teams, Exchange Online, SharePoint, OneDrive, and collaboration tools.
  
• Experience with AV and meeting room systems
  (Crestron, Polycom, Logitech, Teams Rooms).
  
• Familiarity with Exchange Online and hybrid
  Exchange environments.
  
• Working knowledge of collaboration analytics and
  reporting tools (Power BI, Teams CQD, Teams Insights).
  
• Microsoft 365 Certified: Teams Administrator
  Associate (or equivalent).
  
• Effective communicator with strong written and
  verbal English skills (B2 or higher).
  

We
value:

• CompTIA Network+ or equivalent networking
  certification.
  
• Previous experience within a managed service
  provider or telecommunications environment serving financial services clients.
  
• Experience with Zoom and Webex administration.
  
• Understanding of Microsoft Copilot and AI-driven collaboration capabilities.
  
• Knowledge of DORA, FCA, or PRA regulatory frameworks.
  
• PowerShell scripting for Teams and Exchange administration.
  
• Understanding of contact centre platforms (CCaaS).