Technical Account Manager II

Sovos; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance (company paid)

Meal Allowance

Generous annual leave

Resumo da oferta

Sovos is hiring a Technical Account Manager in Portugal to serve as the trusted technical advisor for enterprise customers using Sovos solutions within SAP-integrated environments. You will lead governance, coordinate cross-functional efforts, and help customers achieve operational stability and long-term value from our platforms.

Responsibilities include owning the technical account plan, leading governance, coordinating deployments, and driving customer enablement with data-driven insights and

Qualificações

• Solid experience in customer implementations, technical support, professional services or technical account management with ability to manage moderately complex projects and escalations.
• Working knowledge of SAP technologies and environments, including SAP ECC and/or SAP S/4HANA.
• Strong planning, organisation, prioritisation, communication and stakeholder-management skills.
• Fluency in Portuguese for Portugal and Brazil, and fluency in English for internal collaboration and documentation.
• Comfort with AI-assisted workflows and productivity tools.

Responsabilidades

• Serve as the primary technical point of contact for assigned enterprise customers, owning the technical account plan and translating business needs into priorities.
• Lead governance with customers, including operational reviews and quarterly business reviews.
• Coordinate technical projects, deployments, and go-lives with customer teams and internal functions.
• Act as escalation coordinator and ensure timely resolution and follow-through.
• Analyse support trends, product usage and feedback to identify risks and optimisation opportunities.
• Apply knowledge of SAP ECC and S/4HANA to discuss integrations and data flows between SAP and Sovos.
• Deliver customer enablement, technical workshops and training, and maintain documentation of environments.
• Leverage AI tools to improve documentation and coordination efficiency.

Descrição da oferta de emprego

Technical Account Manager

Customer Success/Renewals·Full-Time·Portugal

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we help the world's largest organisations solve complex tax compliance challenges across borders and technologies. As a Technical Account Manager, you'll serve as the trusted technical advisor for enterprise customers using our solutions in SAP-integrated environments. You'll lead governance, coordinate cross-functional efforts, and help customers achieve operational stability and long-term value from our platforms.

More specifically, you will:

• Serve as the primary technical point of contact and primary point of contact for assigned enterprise customers, owning the technical account plan and translating business needs into clear priorities and action plans.
• Lead recurring customer governance, including operational reviews, case reviews, account health discussions, and quarterly business reviews to maintain alignment and proactive engagement.
• Coordinate technical projects, deployments, and go-lives involving customer teams and internal functions, ensuring readiness, documentation, and communication are aligned throughout testing, launch, and stabilisation.
• Act as escalation coordinator for your accounts, maintaining clear stakeholder communication, driving ownership and next steps, and supporting timely resolution and follow-through.
• Analyse support trends, product usage, and customer feedback to identify risks, optimisation opportunities, and preventive actions, partnering across Support, Product, Engineering, and Customer Success to deliver coordinated outcomes.
• Apply working knowledge of SAP environments (ECC and S/4HANA) to support technical discussions, document data flows between SAP and Sovos solutions, and identify SAP-dependent risks or blockers early.
• Deliver customer enablement, technical workshops, and training on solution usage, integrations, and operational best practices, and maintain accurate documentation of customer environments and processes.
• Leverage AI tools and productivity platforms to improve documentation quality, streamline meeting preparation, enhance analysis workflows, and reduce time spent on repetitive administrative tasks.

What You Bring to Sovos

• You've built solid experience in customer implementations, technical support, professional services, technical account management, or a comparable customer-facing technical role in customer implementations, technical support, professional services, technical account management, or a comparable customer-facing technical role, with demonstrated ability to manage moderately complex projects and escalations independently.
• Working knowledge of SAP technologies and environments, including SAP ECC and/or SAP S/4HANA, with the ability to discuss SAP-related integrations, data flows, APIs, IDocs, middleware, and common integration dependencies with technical stakeholders.
• Strong planning, organisation, prioritisation, communication, and stakeholder-management skills, with the ability to communicate complex technical concepts clearly to both technical and business audiences.
• Fluency in Portuguese for customer engagement in Portugal and Brazil, and fluency in English for internal collaboration and documentation.
• Comfort with AI-assisted workflows and productivity tools to enhance documentation, analysis, and coordination efficiency.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1. Pre-Employment Assessment

   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

   A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

   Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Health Insurance (company paid)
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Flexible Benefits Platform
• Generous annual leave plus additional company days
• 13th and 14th month allowances

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

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