Service Contract Management Specialist

MAN Global Business Services (GBS) Portugal; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Mobile work model

Paid time off for holidays

Resumo da oferta

MAN Global Business Services (GBS) Portugal seeks a Service Contract Management Specialist to oversee the lifecycle of service contracts. This position ensures contract accuracy and compliance, while supporting billing processes across the organization.

The ideal candidate has a business background, 3-5 years in a B2B environment, and is fluent in English. This role provides a mobile work model, health insurance, and a people-centric culture.

Qualificações

• Completed studies with a business background or commercial training.
• 3-5 years of relevant work experience.
• Fluent in English and another language.

Responsabilidades

• Oversee lifecycle of service contracts including creation and validation.
• Ensure contracts align with commercial agreements and pricing.
• Support contract-related billing processes and maintain data quality.

Conhecimentos

Service Contract Management

B2B experience

MS Office (Excel)

ERP systems

Attention to detail

Data accuracy

Formação académica

Business studies or commercial training

Ferramentas

SAP

Descrição da oferta de emprego

Ready to make an impact in the world of contract management processes?

Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide service organization.

Your role:

As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS.

The Service Contract Management Specialist is responsible for the administration and lifecycle management of service and maintenance contracts for MAN vehicles. The role ensures accurate contract setup, billing readiness, and compliance with commercial terms, supporting revenue recognition and customer satisfaction.

As part of the Service Contract Management team, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to:

In the Service Contract Management area, you will contribute to ensuring a smooth, transparent, and customer focused experience across company’s global sales and customer solutions organisation. Our teams work at the intersection of customer service, product quality, digitalisation, and operational excellence, ensuring that the contract management processes are executed accurately, efficiently, and in line with corporate standards. By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient warranty operations worldwide. Your contribution will strengthen the company’s operational excellence across the order-to-delivery process and enhance the overall customer experience.

Key Responsibilities

• Oversee the end-to-end lifecycle of service contracts: Contract creation and validation in SAP; Contract activation, amendments, and renewals; Termination and closure processes;
• Ensure contracts are aligned with commercial agreements, pricing conditions, and SLAs
• Maintain and update contract master data with high accuracy
• Support contract-related billing processes: Ensure correct invoicing schedules (recurring, usage-based, milestone); Validate billing parameters and readiness;
• Be the primary point of contact for internal stakeholders (Sales, Aftermarket, Finance, Operations) or even customers via email/phone in English and other languages
• Monitor contract performance and identify inconsistencies or risks
• Resolve contract-related issues such as: Incorrect pricing or terms; Missing documentation; Billing discrepancies;
• Maintain high data quality and ensure compliance with internal controls
• Support month-end closing and revenue recognition processes
• Identify opportunities for process improvements and standardization

Required Qualifications and Skills

• Completed studies with business background or commercial training or a comparable qualification
• Experience in Service Contract Management, O2C, or Order Management
• Experience working in a B2B environment (mandatory)
• MS Office with Excel skills, understanding of ERP systems (SAP or similar)
• Fluent in oral and written English to present complex issues
• Fluent in oral and written in another language
• Good understanding of billing processes and revenue flows
• Strong attention to detail and data accuracy
• Ability to manage complex contract structures
• Independent, structured and cooperative way of working
• 3-5 years work experience expected
• Be part of building a new GBS hub.
• Work in an international, multicultural environment with exposure to global teams.
• Influence on how processes are designed and executed globally.
• Grow your career in a modern service organization focused on people, innovation, and agility.

What we offer

• Permanent contract
• Mobile work model (2-3 days home office per week)
• Health insurance for you and your family (no extra cost)
• Life insurance
• Birthday, Christmas Eve and New Year’s Eve off
• A modern, people-centric culture focused on development, wellbeing and collaboration