Senior Software Engineer - Customer Success

Feedzai; Portugal; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading technology company in Portugal is seeking a Senior Software Engineer to enhance their Customer Success team. The role involves full software development life cycle, ensuring product installations meet client needs, and mentoring junior staff. Candidates should have over 4 years of Java development experience, strong memory management skills, and excellent English communication. Join a dynamic environment where you can make a significant impact in financial risk management and enjoy a full-time position with a mid-senior level of seniority.

Qualificações

• 4+ years of extensive work experience in Java software development.
• Experience with high-performance systems and thread management.
• Excellent English communication skills.

Responsabilidades

• Execute full software development life cycle.
• Write well-designed, testable code.
• Integrate multiple software components into a system.
• Troubleshoot and debug existing systems.
• Mentor team members in software development best practices.

Conhecimentos

Java software development

Client engagement

JVM memory management

Thread management

English communication

Formação académica

Bachelor of Science or comparable field degree

Ferramentas

Docker

RabbitMQ

Cassandra

Ansible

Descrição da oferta de emprego

Senior Software Engineer - Customer Success

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of over $1.5 B, the company’s technology protects 900 million people in 190 countries.

Customer Success Engineering

The Customer Success Engineering team works directly with clients to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world‑class experience. If you’re excited about being a client‑facing engineer who makes a real impact, this is the opportunity for you.

You

As a Senior Software Engineer in the Customer Success Department, you will be responsible for making sure our products are installed and meet our clients’ requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on‑premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). While working with these technologies, you will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day To Day

• Execute full software development life cycle, including building integrations and enhancements to Feedzai core product;
• Write well‑designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;
• Mentor, coach and inspire other members of the team, helping to foster software development best practices.

You Have & You Know‑How

• A Bachelor of Science and/or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience;
• 4+ years of extensive work experience in Java software development;
• Thread and JVM memory management in high‑performance systems;
• Client engagement experience and ability to act as a consultant to our clients;
• Excellent English communication skills, both verbal and written;
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, Databases (nice to have).

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Software Development, Financial Services, and IT Services and IT Consulting

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.