Russian Customer Support in Porto (No Phone Calls)

Cross Border Talents; Gondomar; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Onsite Work Environment

Resumo da oferta

Cross Border Talents in Porto (Portugal) is hiring a Russian Customer Support specialist to assist users of cutting-edge digital products via email and chat, with no phone calls. You will follow SOPs, resolve inquiries, maintain SLA alignment, and participate in ongoing training in a fast-paced, collaborative environment.

Required: fluent Russian (C2) and English (B2), EU citizenship or Portuguese residency, at least 1 year in customer support, plus a proactive, user‑focused mindset.

Qualificações

• Fluent Russian (C2).
• Proficient English (B2).
• EU citizenship or Portuguese residency.
• At least one year of experience in Customer Support or related role.
• Strong analytical, leadership and communication abilities.
• Desire to learn and grow in the field.

Responsabilidades

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escale when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
• Support a culture of continous improvement by contributing ideas and embracing team-driven success

Conhecimentos

Russian (C2)

English (B2)

Customer support experience

Descrição da oferta de emprego

Russian Customer Support in Porto (No Phone Calls)

Job Openings Russian Customer Support in Porto (No Phone Calls)

About the job Russian Customer Support in Porto (No Phone Calls)

Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escale when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
• Support a culture of continous improvementby contributing ideas and embracing team-driven success

Requirements:

• Proficiency in Russian (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team