Reservation Agent (M/F) - Minor Hotels . Algarve

Minor Hotels Europe & Americas; Faro; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Meal Allowance

Home Medical Assistance

Employee rates

Resumo da oferta

Minor Hotels Europe & Americas in Faro, Portugal, is seeking a Reservations Agent to record incoming calls and coordinate reservations, ensuring guest satisfaction and smooth operations.

You will upsell, stay informed on sales strategies, process requests within 24 hours, and maintain knowledge of rooms, rates, facilities and promotions. Fluency in Portuguese and English, plus strong communication and computer skills, are essential.

Qualificações

• Degree in Hotel Management, Tourism, or a related field (preferred).
• Strong commercial skills (experience in reservations management or sales valued).
• Previous experience in customer service (preferred).
• Excellent communication abilities.
• Fluency in Portuguese and English (written and spoken).
• Proficiency in computer tools and social media platforms.
• Availability to work with performance-based objectives.
• Proactive and flexible attitude.
• Hybrid position, offices in Faro, Algarve.

Responsabilidades

• Record all details of incoming calls and coordinate each reservation to ensure guest satisfaction.
• Encourage upselling and strive to meet monthly revenue targets.
• Stay informed on hotel sales strategies, rates, packages, group bookings and reservation status.
• Process and respond to reservation requests within 24 hours per guidelines.
• Maintain up-to-date knowledge of room types, rates, facilities, and promotions.
• Maximise product and service quality levels and guest satisfaction.
• Oversee daily arrivals and fulfil guest requests.
• Participate in hotel events and trainings to enhance professional skills.

Conhecimentos

Customer service

Communication

Portuguese

English

Commercial awareness

Social media platforms

Computer skills

Proactive

Flexible

Formação académica

Degree in Hotel Management or Tourism

Ferramentas

Social media platforms

PC literacy

Descrição da oferta de emprego

Requisition ID6946-Posted07/23/2026-Other-Portugal

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As a Reservations Agent, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.

What will you do?

• Encourage upselling and strive to meet the monthly revenue targets;
• Stay informed and provide accurate information regarding hotel sales strategies, rates, packages, group bookings, and reservation status;
• Process and respond to all reservation requests within 24 hours, in accordance with established guidelines;
• Remain up to date with current hotel information, particularly room types, rates, facilities, food and beverage outlets, and promotions;
• Maximise product and service quality levels, as well as guest satisfaction;
• Ensure that all guest satisfaction issues are communicated, monitored, and resolved in a timely manner;
• Oversee daily arrivals, ensuring all guest requests are fulfilled and expectations are met;
• Participate in hotel events, daily briefings, and training sessions to enhance professional skills.

What are we looking for?

• Degree in Hotel Management, Tourism, or a related field (preferred);
• Strong commercial skills (experience in reservations management or sales will be valued);
• Previous experience in customer service (preferred);
• Excellent communication abilities;
• Fluency in Portuguese and English (written and spoken, with the ability to hold a fluent conversation) (mandatory);
• Proficiency in computer tools and social media platforms;
• Availability to work with performance-based objectives;
• Proactive and flexible attitude;
• Hybrid position, with offices located in Faro, Algarve;

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Day Off to Celebrate Birthday
• Credits awarded based on years of service to convert stays or meals at hotels, resorts and restaurants of the Minor Group, National and International
• Health Insurance
• Home Medical Assistance
• Meal Allowance (paid through a COVERFLEX Meal Card)
• Participation in various internal actions and in social and environmental responsibility projects Agreements with local partners - access to discounts for employees
  

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all employees are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.