Remote Multilingual Customer Experience Advisor

Nestle; Linda-a-Velha; Teletrabalho; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

Flex Benefits

Employee discounts

Resumo da oferta

Nestlé Business Solutions (NBS) in Portugal is seeking a Customer Support Specialist for a fully remote role. You will respond to customer queries, identify needs, and log requests while coordinating with internal teams. The position offers a flexible schedule and exposure to Nestlé campaigns and new features.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities to contribute to knowledge bases and FAQs. Prior CS experience is a plus.

Qualificações

• Fluent in English; Swiss-German and French/Portuguese are considered a plus
• Experience in customer support or similar CS role is a plus

Responsabilidades

• Respond to customer queries via phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Encode internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Descrição da oferta de emprego

Nestlé Business Solutions (NBS) in Portugal is seeking a Customer Support Specialist for a fully remote role. You will respond to customer queries, identify needs, and log requests while coordinating with internal teams. The position offers a flexible schedule and exposure to Nestlé campaigns and new features.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities to contribute to knowledge bases and FAQs. Prior CS experience is a plus.