Regional Fleet Expert

Indie Campers; Lisboa; Presencial; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Impactful work

Global mobility

Training & coaching

Free road trips

Resumo da oferta

Indie Campers is seeking a Regional Fleet Expert to optimize regional van performance, document repairs, and standardize damage management. You will own SOP development for damage identification, repairs approvals, and cost control, reporting to the Asset Strategy Director from Lisbon.

The role requires mechanical engineering knowledge, 2–4 years in cost estimation for repairs, and fluency in English. Based in Lisbon, you will collaborate with regional directors and local teams.

Qualificações

• Bachelor's degree in Mechanical Engineering, Mechatronics, or a related field.
• 2-4 years of experience as cost estimator or quote approval for mechanical, body repair, or electrical issues.
• In-depth knowledge of vehicle mechanics and how cars and vans operate.
• Fluent in English (mandatory).

Responsabilidades

• Develop and refine damage trees and RV manuals for stakeholders including customers, local teams, and technical support agents.
• Act as regional troubleshooting authority and deliver training to mechanics and repair technicians.
• Provide On-Trip Support expertise and real-time technical guidance during rentals.
• Validate and approve non-standard repair quotes and complex maintenance estimates.
• Build and deploy guidelines to increase regional autonomy in van repairs.
• Deliver training sessions to Asset Specialists and local teams to improve repair assessment capabilities.
• Ensure accurate reporting of repair decisions and costs across systems and stakeholders.
• Monitor and improve cost efficiency by standardizing repair assessment and approval criteria.
• Drive change management initiatives and address resistance to new repair processes at regional level.

Conhecimentos

Cost estimation

Repair cost optimization

Technical troubleshooting

Stakeholder management

English proficiency

Formação académica

Bachelor's degree in Mechanical Engineering, Mechatronics, or related field

Descrição da oferta de emprego

ABOUT US

Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travellers from 170+ countries and delivered over 1M+ nights on the road.

We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.

THE ROLE

As a Regional Fleet Expert, you will be the central point of contact and knowledge for the vehicles in your area. This role is key to optimizing fleet performance, reducing repair costs, and standardizing damage management:

• By documenting and centralizing the information about mechanical, body, and electrical issues you will promote regional and local autonomy in van repairs.
• You will own the development, implementation, and monitoring of SOPs for damage identification and assessment, repair approvals.
• You will spread the van knowledge across the organization, creating lost lasting impact in customer satisfaction and operational efficiency.
• Based in Lisbon, you will report to the Asset Strategy Director and collaborate with Regional Directors, Depot Managers, and Regional and Local teams.

WHAT WILL YOU WORK ON?

• Develop and refine comprehensive damage trees and RV manuals for all relevant stakeholders: customers, local teams in contact with the customer, and technical troubleshooting for depot and customer support agents.
• Act as the regional authority on troubleshooting, delivering specialized training to mechanics and repair technicians and resolving escalated technical tickets.
• Serve as an On-Trip Support Expert, providing critical real-time assistance and technical guidance to customers during their rentals.
• Manage the validation and approval of non-standard repair quotes and complex maintenance estimates.
• Build and deploy guidelines that increase regional and local autonomy in van repairs.
• Deliver training sessions to Asset Specialists and local teams to improve repair assessment capabilities.
• Ensure accurate and timely reporting of repair decisions and costs across systems and stakeholders.
• Monitor and improve cost efficiency by standardizing repair assessment and approval criteria.
• Drive change management initiatives and address resistance to new repair processes at the regional level.

WHO ARE WE LOOKING FOR?

• Bachelor's degree in Mechanical Engineering, Mechatronics, or a related field.
• 2-4 years of experience as cost estimator or quote approval for mechanical, body repair, or electrical issues.
• In-depth knowledge of vehicle mechanics, including how cars and vans operate.
• Understanding of market standards for vehicle repairs and maintenance.
• Strong analytical skills with the ability to assess repair costs and optimize decision-making.
• Resilience and ability to handle stakeholder pushback, particularly in cost-related discussions.
• Fluent in English (mandatory)

THE INDIE COMMITMENT!

• A fast-growing, dynamic environment where you make an impact
• Career growth in Field Ops + potential moves to Lisbon, Mexico City, or Manila
• Continuous training and coaching
• Free road trips across Europe, North America, and Oceania

Are you ready to Go Indie?