German Speaking Customer Support Rep – Onsite in Portugal

WW Talents; Lisboa; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Welcome bonus

Shared accommodation

Resumo da oferta

WW Talents in Lisbon, Portugal, seeks a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experiences in a fast-paced environment.

The role requires fluent German, C1 English, excellent communication, and the ability to manage information across multiple markets on a 24/7 rotational schedule.

Qualificações

• Fluent verbal and written communication in German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Good stress management skills
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German fluency

English C1

Customer service

Communication

Problem solving

Prioritization

Active listening

Attention to detail

Stress management

Multimarket support

Rotational shifts

Descrição da oferta de emprego

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Requirements

• Fluent verbal and written communication in German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Good stress management skills
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Working Schedule

• Monday to Sunday
• 24/7 rotational shifts -2 rotational days off per week
• Night shift: 22:00-07:00

The night shift team is relatively small, so night shifts may only be required occasionally during the month. However, candidates must be comfortable working within a 24/7 rotational schedule.

Salary & Benefits

• €1,100 gross/month paid over 14 salaries
• €7.63 food allowance per working day
• Welcome Bonus - €1,500 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
• Relocation support for eligible candidates

Relocation Support

Candidates relocating from outside Portugal can benefit from:

• Shared accommodation for up to 12 months
• Accommodation details will be discussed during the interview process
• No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.