French Speaking Customer Support Representative (on-site)

Ignite; Sintra; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health and life coverage

Relocation support with company flat

Career progression route

Meal stipend included

Resumo da oferta

Ignite is hiring a Payment Support Specialist in Lisbon, Portugal, to support a French-speaking corporate client base for a FinTech service. The role is on-site in a central Lisbon office, full-time (40 hours/week), and involves resolving software inquiries, guiding business accounts, and maintaining clear CRM logs in French and English.

Applicants should be fluent in French with strong English, enjoy problem solving, and thrive in an international corporate setting.

Qualificações

• Fluent French (C1/C2) with upper-intermediate English (B2).
• Strong interpersonal and client-facing skills.
• Comfort with troubleshooting software and processes.
• Willingness to work in an international FinTech environment.

Responsabilidades

• Provide high-quality assistance to business accounts via phone, chat, and email regarding payment products.
• Troubleshoot software issues, transaction holds, login problems, and account changes.
• Explain complex features in clear French for clients.
• Collaborate with Tier-2 engineers to resolve high-priority issues.
• Document interactions and solutions accurately in the CRM in French and English.

Conhecimentos

French language (C1/C2)

English (B2)

Customer support

Digital literacy

Analytical mindset

Formação académica

No specific FinTech experience required

Descrição da oferta de emprego

Payment Support Specialist (French Speaking)

Work Location: Lisbon, Portugal

Work Setup: On-site (modern, centrally located office)

Hours & Schedule: Full-time (40 hours per week)

Target Market: French commercial market / FinTech account

Position Summary

Eager to build an exciting international career with a prominent global company? We are seeking dedicated service specialists for the role of Payment Support Specialist supporting a dynamic enterprise project in Lisbon, Portugal. Positioned on-site in a state-of-the-art office in central Lisbon, this full-time role places you at the core of a major financial technology service serving business accounts across France. You will act as an essential brand ambassador, resolving software inquiries, supporting corporate clients, and strengthening business ties. You will receive extensive, 100% paid initial training, meaning prior experience in FinTech is completely optional.

Main Operational Tasks

• Client Guidance: Deliver rapid, high-quality assistance to business accounts via phone, chat, and email regarding electronic payment products.
• Technical Troubleshooting: Investigate and resolve software errors, transaction holds, login issues, and administrative account changes.
• Simplifying Information: Break down technical software functions, policy guidelines, and financial details into easy-to-understand French.
• Team Collaboration: Partner with tier-two technical engineers and escalation handlers to track and solve high-priority issues.
• Data Documentation: Maintain thorough, organized logs of client interactions and ticket solutions in both French and English inside company CRM software.

Applicant Requirements

• Language Proficiency: High fluency in French (C1/C2 level) paired with upper-intermediate English (B2 level) for team alignment and software navigation.
• Technical Aptitude: Advanced digital literacy, a curious analytical mind, and comfort managing technical troubleshooting workflows.
• Client Focus: Strong interpersonal capabilities focused on delivering exceptional, professional client experiences.
• Account Interest: Solid interest in working in an international corporate setting managing diverse business needs.

Compensation & Perks

• Base Remuneration: €930 monthly base rate paid out 14 times per year (including statutory holiday and Christmas allowances).
• Attendance Incentive: €100 monthly attendance incentive rewarding punctual and consistent workplace presence.
• Daily Meal Stipend: €7.63 daily meal allowance added for every shift worked.
• Shift Premiums: Mandatory extra compensation for shift work covering evenings or weekends per local labor laws.
• Health & Protection: Full private health and life coverage starting from your first day of employment.
• Professional Growth: Structured career progression routes backed by formal skill development and regular performance evaluations.

Relocation & Support

• Housing: Relocation support including temporary placement in a fully equipped shared company flat with your own private bedroom.
• Administrative Guidance: Dedicated assistance with local paperwork, including tax identification (NIF) acquisition, bank account setup, and social security registration.